TERMS OF SERVICE

Key things to know

This summary is for convenience only. It is not part of the Agreement and the full Terms control.

• Plasma One is non-custodial. Your assets live in a wallet you control. Plasma cannot access, move, or recover your assets without your permission.
• Plasma is a financial technology company, not a regulated financial institution, bank, money services business or investment advisor. Balances shown in the app are digital assets in your wallet, not deposits, and are not insured by the FDIC, FSCS, or any similar scheme.
• Your Plasma One Card is issued by a licensed Issuer, not by Plasma. The Issuer and program manager depend on where you live and are named in your Card Terms.
• Bank transfers, virtual accounts, and fiat conversion are provided by regulated Ramp Providers under their own terms.
• Deposits of other digital assets may be automatically converted to a USD stablecoin at the market rate when detected. The rate shown before you deposit is indicative only.
• Cashback, tiers, and referral rewards are governed by the Rewards Terms and may change.
• Disputes are resolved by individual arbitration unless you opt out within 30 days. Consumers in the UK, EU, EEA, and UAE keep their mandatory legal rights.

1. DESCRIPTION OF THE SERVICES.

1.1 Plasma One.

(a) Plasma One is an Application made available via the Apple App Store and Google Play Store. The software services available to you in Plasma One include, among others, (i) individual non-custodial on-chain wallet accounts powered by smart contracts and key-management infrastructure provided by Privy (“Privy”), with private keys held by you and managed via Privy's Trusted Execution Environment infrastructure, and (ii) an Application that enables Users to, among other things, (w) engage in peer-to-peer transactions on the Network (as defined below); (x) on- and off-ramp certain fiat currencies, and receive fiat payments into virtual account details issued by regulated third-party Ramp Providers (defined below), in partnership with regulated third-party service providers, (y) deposit, convert, and exchange digital assets through third-party protocols and orchestration infrastructure, including through the Vault Services, the Deposit Conversion Services, the Cross-Chain Transfer Function, and the Swap Function; and (z) apply for and use a Plasma One Card and participate in the Plasma One rewards program (collectively, the “Plasma One Services”).

(b) Certain Plasma One Services are governed by Supplemental Terms, including the Card Terms (defined below) and the Plasma Rewards Terms, currently available at https://www.plasma.org/plasma-one-rewards (the “Rewards Terms”). Cashback, points, tiers, invite codes, referral benefits, and other rewards are made available at Plasma's sole discretion, are not deposits, property, or stored value, have no cash value except as expressly set forth in the Rewards Terms, and may be modified, suspended, or terminated as provided therein. If these Terms conflict with applicable Supplemental Terms (including the Rewards Terms), the Supplemental Terms control with respect to that Service.

1.2 Adding Money.

(a) Ramp Services. For the avoidance of doubt, Plasma does not provide any on- or off-ramp, virtual account, or fiat payment services (“Ramp Services”). Ramp Services within Plasma One are provided by regulated third-party service providers (each, a “Ramp Provider”), currently including: (i) Bridge Ventures LLC (together with Bridge Building Inc. and Bridge Building Sp. Z.o.o., “Bridge”), whose user terms and policies are available at https://www.bridge.xyz/legal/overview; and (ii) Noah Savings, Inc. and its affiliates, including Noah LT UAB (“Noah”), whose user terms and policies are available at https://noah.com/terms-of-service. Which Ramp Provider serves you depends on your jurisdiction and the Ramp Service you use. By using any Ramp Service through the Application, you agree to be bound by the applicable Ramp Provider's terms, as modified by that Ramp Provider from time to time, and you acknowledge that any virtual account details made available to you (such as account and routing numbers or an IBAN) are issued by the Ramp Provider or its banking partner, not by Plasma. Plasma is not a party to your agreement with any Ramp Provider and is not responsible for any Ramp Provider's services; however, Plasma may display to you through the Application certain disclosures, transaction receipts, or other items relating to your use of Ramp Services. Plasma may add, remove, or replace Ramp Providers at any time. Your access to Ramp Services is subject to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) verification procedures, which may be conducted by Plasma, the Ramp Provider, or both.

(b) Deposit Conversion Services. When you deposit a supported digital asset to your Plasma One deposit address from a supported external blockchain network, that asset may be automatically converted into a supported USD-denominated stablecoin at prevailing market rates, less any disclosed conversion fee, and delivered to your Digital Wallet on the Network (the “Deposit Conversion Services”). The detection, conversion, and cross-chain delivery of deposited assets is performed by orchestration and routing infrastructure that may be operated by Plasma, its affiliates, or third-party service providers designated by Plasma from time to time, and relies on third-party decentralized liquidity sources, bridge protocols, relayers, and solvers that Plasma does not control. Any indicative rate displayed before you deposit is an estimate and not a quote; the rate applied to your deposit is determined at the time your deposit is detected and may differ from the indicative rate. Plasma does not hold, and you will not hold through the Services, a balance in the deposited asset; deposits of unsupported assets or on unsupported networks are governed by Section 1.5(e).

1.3 Plasma One Card.

(a) Plasma may provide access to one or more card programs through the Services under which a third-party regulated financial institution (each, an “Issuer”) issues cards on a supported payment network that allow you to make fiat payments funded by stablecoin balances in your Digital Wallet accessed through Plasma One (each, a “Plasma One Card”). Plasma is not a bank, is not the Issuer of any Plasma One Card, and is not the program manager of any card program. Plasma acts solely as the platform provider responsible for the application, access, and in-app management of your Plasma One Card.

(b) The Issuer, program manager, and payment network for your Plasma One Card depend on your jurisdiction and the card program in which you are enrolled, and are identified in the Card Terms (defined below) and the cardholder agreement presented to you when you apply. As of the Last Updated date, Plasma One Cards are offered under the following programs: (i) cards issued by Third National, a principal member of the Visa network, with Rain as program manager (the “Rain Program”); and (ii) cards issued by Lead Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc., with Stripe Issuing as the processing platform. Plasma One Cards issued to residents of the United Kingdom may be issued by Stripe Payments UK Limited, an electronic money institution authorised by the Financial Conduct Authority (FRN 900461), and Plasma One Cards issued to residents of the European Economic Area may be issued by Stripe Technology Europe Limited, an electronic money institution authorised by the Central Bank of Ireland (C187865). In any other country where Stripe is available, your Plasma One Card is issued by the Stripe entity or partner financial institution licensed to issue cards in that country, as identified in the Card Terms presented to you before your Plasma One Card is issued. Plasma may add, remove, or replace Issuers, program managers, or card programs at any time, and may migrate your Plasma One Card between programs on notice to you.

(c) Your access to a Plasma One Card is subject to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) verification procedures, which may be conducted by Plasma, the Issuer, the program manager, or their respective service providers (e.g., SumSub). You may be required to provide, directly or through a third party, your name, address, date of birth, Social Security Number or other government identification number, a photograph of your government-issued ID, and telephone number. You authorize Plasma to make, directly or through a third party, any inquiries it considers necessary to verify your identity or protect against misuse of a Plasma One Card, and to share your information, including the results of your KYC verification, with the applicable Issuer, program manager, and their service providers solely for the purpose of providing the Plasma One Card and related Services to you.

(d) Your use of a Plasma One Card is governed by additional terms (collectively, the “Card Terms”), which are Supplemental Terms and control over these Terms with respect to your Plasma One Card. Depending on your program, the Card Terms include: the Plasma One U.S. Consumer Card Terms, the Plasma One International Card Terms, the Lead Bank Prepaid Card Terms and Cardholder Agreement, the Stripe Issuing Accountholder Terms, the Rewards Terms, applicable digital wallet (e.g., Apple Pay, Google Pay) terms, and any further supplemental terms presented to you in connection with a Plasma One Card feature.

(e) Balances used to fund Plasma One Card transactions are stablecoins held in your non-custodial Digital Wallet and are not deposits with Plasma, any Issuer, or any program manager. They are not insured by the FDIC, the FSCS, or any other deposit-insurance scheme. Disputes, chargebacks, and error-resolution rights for Plasma One Card transactions are governed by the applicable Card Terms and should be directed to the customer service channels identified in your cardholder agreement.

1.4 Vaults.

(a) Plasma may provide access to one or more smart contracts operated by third parties, referred to herein as “Vaults”, via the Interface (as defined below) or an Application (the “Vault Services”). “Vaults” are smart contracts operated by third parties, including, but not limited to, Veda Tech Labs Inc., a Delaware corporation (“Veda”). The Services may provide certain Users the ability to draft transaction messages using their Digital Wallets to send compatible digital assets to the Vault in accordance with the terms and conditions that govern the Vaults.

(b) You acknowledge and understand that Vaults and the Vault Services are Third-Party Services, and the Services only enable Users to interact with Vaults. By using the Vault Services and/or interacting with the Vaults, you agree that the provider of the Vault Services will govern such use, including, but not limited to, the Veda Terms (as currently available at https://veda.tech/terms) and any future provider of the Vault Services. Plasma shall not be liable for any damages, liabilities, or other harms in connection with your use of and/or any inability to access any Vault.

(c) Notwithstanding the foregoing, the Vault Services may not be available to all Users. Without limiting the geographic and jurisdictional restrictions set forth in the Prohibited Activities List or otherwise in these Terms, Vault Services are not available to, and may not be accessed or used by, residents of the State of New York or any other jurisdiction in which the provision of or access to the Vault Services would be contrary to applicable law or regulation. Plasma reserves the right to restrict access to the Vault Services in additional jurisdictions at any time and without prior notice.

(d) The Vault Services are a decentralized finance platform that operates on the Network pursuant to the applicable terms and conditions thereof. The applicable Issuer does not originate or extend credit to you in connection with the Vault Services but instead issues the Plasma One Card.

(e) The applicable Issuer has no responsibility for, and does not in any way participate in, any Vault Services transaction that may be offered from time to time. You understand that by using the Plasma One Card, you agree that the applicable Issuer does not have any affiliation or liability related to any interactions between you and the Vault Services. The Vault Services, and your access and use of the Vault Services, are governed by separate terms and conditions and you acknowledge the applicable Issuer is not a party to such agreements. By using the Plasma One Card, you understand that you are not buying or selling digital assets from either the applicable Issuer or Plasma. You understand that the applicable Issuer is not affiliated with and has no relationship to the Vault Services or any assets linked to the Vault Services. Any fees associated with the Vault Services accrue to the providers of the Vault Services and neither the applicable Issuer nor Plasma have control over those fees. You also agree and understand that the applicable Issuer does not have custody or control over the contents of your Digital Wallet and has no ability to retrieve or transfer its contents.

(f) You acknowledge and agree that you will access and use the Services and the Vault Services at your own risk and will not hold the applicable Issuer or its affiliates responsible for any interaction with the Vault Services. Should you have any issues with a transaction that is not made using the Plasma One Card, you should refer to this Agreement or the agreement governing your use of the Vault Services. Should you have any issue with a transaction completed with your Plasma One Card, please contact the applicable Issuer through the customer service channels listed in your cardholder agreement.

1.5 Swapping and Moving Assets.

(a) Swap Function. Plasma One includes a feature that allows you to swap certain supported digital assets for other supported digital assets, including buying or selling XPL and converting digital assets, such as cashback and other rewards into stablecoins (the “Swap Function”). The Swap Function is executed by one or more third-party non-custodial decentralized-exchange aggregators or routing providers designated by Plasma from time to time (each, a “Swap Provider”). When you request a swap, the Interface displays a quote and route sourced from the Swap Provider’s infrastructure. If you choose to proceed, you sign and submit the swap transaction from your Plasma One wallet, and it is executed on-chain against public decentralized-exchange liquidity. Plasma does not transmit, route, or execute the transaction, does not custody, control, or take title to your User Assets in connection with the Swap Function, and has no ability to stop or reverse a transaction once you have submitted it. Plasma is a software interface, is not a party to any swap, does not act as an exchange or broker in respect of any swap, and does not guarantee any swap outcome. A Swap Provider may not be registered, licensed, or supervised by any financial regulatory authority for its decentralized-exchange aggregation activities. Plasma may add, remove, or replace Swap Providers at any time without notice to you.

(b) By using the Swap Function you acknowledge and agree that (a) you are interacting directly with third-party smart-contract and routing infrastructure operated by the Swap Provider and the underlying decentralized exchanges; (b) the swap rate is determined by available liquidity at the time of execution and may differ from any indicative rate displayed in the Plasma One application; (c) swaps are subject to slippage, network gas fees, liquidity-provider spreads, and on-chain conditions; (d) once confirmed on-chain, swaps are irrevocable; and (e) the market price of XPL is volatile, and Plasma makes no representation as to the value, liquidity, or future performance of XPL. Plasma shall not be liable for any damages, liabilities, or other harms in connection with your use of, or any inability to access, the Swap Function or any underlying Swap Provider infrastructure.

(c) Cross-Chain Transfer Function. The Plasma One App may include functionality that allows users to initiate cross-chain transfers of User Assets (the “Cross-Chain Transfer Function”). Such functionality may enable you to request that a supported User Asset be transferred from a compatible third-party blockchain network (“Supported Blockchain”) to another Supported Blockchain by interacting with one or more smart contracts deployed on a Supported Blockchain. Plasma does not custody User Assets in connection with the Cross-Chain Transfer Function or the Deposit Conversion Services. Transactions are executed on-chain using Supported Blockchains and compatible third-party decentralized protocols and smart contracts, routed by orchestration infrastructure that may be operated by Plasma, its affiliates, or designated third-party service providers.

(d) Risks. Use of the Cross-Chain Transfer Function and the Deposit Conversion Services involves interacting with compatible third-party smart contracts, liquidity providers, solvers, relayers, or other decentralized services that are not owned, operated, or controlled by Plasma. Plasma does not guarantee the availability, security, execution, rate, or outcome of any cross-chain or conversion transaction and makes no representations regarding the correctness, finality, or timing of such transfers. Cross-chain and conversion transactions may fail, be delayed, or result in partial or complete loss of User Assets due to smart contract vulnerabilities, protocol design, network congestion, slippage, insufficient liquidity, third-party actions, or other risks inherent to decentralized systems. Once a conversion or transfer is confirmed on-chain it is irrevocable. You acknowledge and agree that you use the Cross-Chain Transfer Function and the Deposit Conversion Services at your own risk and that Plasma shall not be responsible for any losses arising from their use.

(e) Transfers to unsupported networks or assets. Blockchain transactions are irreversible. If you send User Assets to an address on a blockchain network that the Services do not support, deposit an asset that is not a supported deposit asset for the Deposit Conversion Services, or to an incorrect address, those assets may be permanently inaccessible. Plasma has no obligation to recover, restore, or reimburse User Assets sent to an unsupported network, in an unsupported asset, or to an incorrect address, and may be technically unable to do so. Where Plasma elects to assist with a recovery it does so voluntarily, on a case-by-case basis, and without accepting any obligation to do so in any other case.

1.6 The Interface and the Network.

(a) The Interface. The Services include access to Plasma's “Interface” located at www.plasma.org/dashboard, a proprietary online platform enabled through the Website, and the supported documentation made available therewith, that allows Users to manage and interact with the Network in a user-friendly, human readable format, and to connect to compatible third-party digital wallets (each, a “Digital Wallet”). Users may be able to use the Interface to visualize cryptocurrency assets (“User Assets”) that are associated with a Digital Wallet and write transactions to be executed by such Digital Wallet on the Network in accordance with the technological and contractual parameters of the Network (the applicable “Network Rules”). User Asset visualizations may include graphs, projections, and other information about your User Assets (collectively, “User Asset Information”). The Interface is distinct from the Network and provides one, but not the exclusive means of accessing the Network. You, and not Plasma, control all activity initiated by you through the Interface. Plasma does not execute, custody, clear, or settle transactions. Transactions are initiated by you and executed by your Digital Wallet on the Network. The Interface provides access to tools for Users to view and locally interact with code that may be relevant to the Network.

(b) Plasma Network. The Plasma blockchain network (the “Network”) is a public, software-based protocol. For the avoidance of doubt, the Network itself is not part of the Services made available by Plasma under this Agreement. Plasma and its affiliates currently operate certain validators and supporting infrastructure for the Network. Where Plasma operates such infrastructure, its role is limited to validating and relaying transactions in accordance with the Network's protocol rules: Plasma does not custody User Assets by virtue of operating such infrastructure and cannot modify, reverse, or otherwise alter transactions validly submitted to the Network. Plasma has no obligation to monitor or control any use of the Network by you or any third party, makes no representations or warranties about the functionality of the Network, and shall not be liable to you or to any third party for any loss or damage arising from or connected to your or any third party's use of the Network. Notwithstanding anything to the contrary set forth herein, the terms of Sections 8 through 11 of this Agreement apply, mutatis mutandis, to any claims arising out of your interaction with or inability to interact with the Network. The Network is made available "as is" and "with all faults," and you access, interact with, and build on the Network at your own risk.

(c) Connecting a Digital Wallet. In order to access and use certain Services, you may need to connect a Digital Wallet to the Interface. When you connect a Digital Wallet, you represent and warrant that you own or have the authority to connect such Digital Wallet. Plasma reserves the right to collect and record information about your use of the Service and any transactions that take place through the Service. Please note that if a Digital Wallet or associated service becomes unavailable then you should not attempt to use such Digital Wallet in connection with the Services, and we disclaim all liability in connection with the foregoing, including without limitation any inability to access any User Assets you have sent to such Digital Wallet. Your relationship with the third-party service providers associated with your Digital Wallet is governed solely by your agreement(s) with those providers, and Plasma disclaims any liability for information provided to it, or User Assets deployed to the Network, by or through those providers in violation of the settings you have set in your Digital Wallet.

(d) Your User Assets; Authorized Actions.

(i) When you use the Services in connection with any User Assets, you represent and warrant that (a) you own or have the authority to connect to the applicable Digital Wallet; (b) you own or have the authority to deploy such User Assets or otherwise trade or make such User Assets available (i) on or through the Services, as applicable, and (ii) on or through the Network; (c) all User Assets you deploy, transfer, deposit, or otherwise make available in connection with our Services have been earned, received, or otherwise acquired by you in compliance with all applicable laws; and (d) no User Assets that you deploy, transfer, deposit, or otherwise make available in connection with the Services have been “tumbled” or otherwise undergone any process designed to hide, mask, or obscure the origin or ownership of such User Assets. As between you and us, you are solely responsible for any determination by any third party (including without limitation applicable governmental or regulatory authority) as to the ownership, viability, transferability, legality, or regulatory status of any User Asset and/or your use thereof.

(ii) When you request to make an Authorized Action (as defined below) and in order to initiate such Authorized Action, you may be required to authenticate your identity. We are entitled to rely on the Authorized Action and have no duty to inquire into or investigate the validity or accuracy of any Authorized Action. However, we may, at our sole discretion, inquire into or investigate such Authorized Action.

(iii) Plasma cannot access raw private key information for you, and we cannot unilaterally initiate an Authorized Action. We are not your brokers, intermediaries, agents, advisors, or custodians, and we do not have a fiduciary relationship or obligation to you regarding any other decisions or activities that you effect when using Plasma One or our Services. You are solely responsible for any and all Authorized Actions and we make no, and hereby disclaim all, representations, warranties, claims and assurances as to any Authorized Action.

(iv) For purposes of this Section 1.6(d), “Authorized Action” means any transaction, data access, permission grant, verification, connection, transfer initiation of User Assets, or other action that you have approved either through a signature request or by other alternative means, such as a session key or transfer allowance.

1.7 Other Terms.

(a) Open Source Software. You acknowledge and agree that the Service may use, incorporate or link to certain software made available under an “open-source” or “free” license (“OSS” or “OSS License”, as applicable), and that your use of the Service is subject to, and you agree to comply with, any applicable OSS Licenses. Each item of OSS is licensed under the terms of the end-user license that accompanies such OSS. Nothing in this Agreement limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for the OSS.

(b) Access Through a Third-Party Account. The Service may allow you to link your Account (defined below) with an account you hold on a third-party social networking or social media service, email server, or other Third-Party Service (each, a “Third-Party Account”) by allowing Plasma to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent that you are entitled to disclose your Third-Party Account login information to Plasma and/or grant Plasma access to your Third-Party Account (including, but not limited to, for use for the purposes described herein) without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Plasma to pay any fees or making Plasma subject to any usage limitations imposed by such third-party service providers. By granting Plasma access to any Third-Party Account, you understand that Plasma may access, make available and store (if applicable) any information, data, text, software, music, sound, photographs, graphics, video, messages, tags and/or other materials that you have provided to and stored in your Third-Party Account (“Linked Account Content”) so that it is available on and through the Service. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your Account on the Service. If a Third-Party Account or associated service becomes unavailable, or Plasma's access to such Third-Party Account is terminated by the third-party service provider, then Linked Account Content will no longer be available on and through the Service. Your relationship with the third-party service providers associated with your Third-Party Accounts is governed solely by your agreement(s) with those providers, and Plasma disclaims any liability for personally identifiable information provided to it by those providers in violation of the privacy settings you have set in your Third-Party Accounts. Plasma makes no effort to review any Linked Account Content for any purpose, including but not limited to, for accuracy, legality or noninfringement, and Plasma is not responsible for any Linked Account Content.

(c) Compatibility Risk. The Services may not be compatible with all forms of cryptocurrency, blockchains, and/or types of transactions, and certain of your User Assets may not be compatible with the Services. Whether or not a User Asset is then-currently compatible with the Services may change at any time, in Plasma's sole discretion, with or without notice to you.

(d) Taxes. You are solely responsible (and Plasma has no responsibility) for determining what, if any, taxes apply to any transactions involving your User Assets, your use of the Services, including your use of Plasma One, the Plasma One Card, the Cross-Chain Transfer Function, the Deposit Conversion Services, the Swap Function, or any Ramp Service.

2. ELIGIBILITY; USER REPRESENTATIONS AND WARRANTIES.

2.1 Registering Your Account. To access certain features of the Services, including Plasma One, you may be required to register an account on the Services (“Account”). Notwithstanding anything to the contrary herein, you acknowledge and agree that you have no ownership or other property interest in your Account, and you further acknowledge and agree that all rights in and to your Account are and will forever be owned by and inure to the benefit of Plasma. Furthermore, you are responsible for all activities that occur under your Account. You shall monitor your Account to restrict use by minors, and you will accept full responsibility for any unauthorized use of the Services by minors. You may not share your Account or password with anyone, and you agree to notify Plasma immediately of any unauthorized use of your password or any other breach of security. You agree not to create any username that violates this Agreement or any third party's rights. You agree not to create an Account or use the Services if you have been previously removed by Plasma, or if you have been previously banned from any of the Services. You may delete your Account at any time, for any reason, by following the instructions on the Services. You understand, acknowledge, and agree that if you delete your Account, you may be unable to access your User Assets using the Services, and Plasma is not responsible in any way for recovering your User Assets if you delete your Account.

2.2 Account Access and Recovery.

(a) Access to your Plasma One wallet is controlled through the authentication methods linked to your Account, which may include Apple or Google sign-in, email verification, passkeys, biometric authentication, and any multi-factor authentication you enroll in. Neither Plasma nor its key-management infrastructure providers can view, copy, store, or regenerate the signing key associated with your wallet, or unilaterally access, transfer, or spend your User Assets. You are solely responsible for the retention and security of your linked authentication methods, and you should enroll more than one wherever the Application allows it. If you lose access to all of the authentication methods linked to your Account, neither Plasma nor its key-management infrastructure provider can restore your access.

(b) If any authentication method linked to your Account is compromised, or if you suspect it has been compromised, you should immediately move your User Assets to a new, uncompromised wallet and notify Plasma. If you lose access to all authentication methods made available by Plasma through the Services, or if you delete your Account, you will not be able to access your Digital Wallet or User Assets using the Services, and that access cannot be restored by Plasma or by anyone else. Plasma does not store and is not responsible for the security of your passkeys or other authentication credentials. To the maximum extent permitted by applicable law, Plasma and its affiliates shall not be liable for any losses arising from your loss of, or the compromise of, your authentication methods, or from your deletion of your Account.

2.3 Registration Data. When you access or use the Services in any way, you agree (a) to provide true, accurate, current and complete information about yourself as may be prompted by the Services from time to time (“Registration Data”); and (b) to maintain and promptly update the Registration Data to keep it true, accurate, current and complete. You acknowledge and agree that our obligation to provide you with any Services is conditioned on the Registration Data being accurate and complete at all times during the term of this Agreement. If you provide any information that is untrue, inaccurate, not current or incomplete, or Plasma has reasonable grounds to suspect that any information you provide is untrue, inaccurate, not current or incomplete, Plasma has the right to suspend or terminate your access to the Services and refuse any and all current or future use of the Services (or any portion thereof). You agree not to use the Services if you have been previously removed by Plasma, or if you have been previously banned from any of the Services. Plasma reserves the right to obtain and retain any Registration Data or other identifying information as it may determine from time to time in order for you to use and continue to use the Services.

2.4 Eligibility. You represent and warrant that:

(a) You are (i) at least eighteen (18) years old; (ii) of legal age to form a binding contract; and (iii) not a person barred from using Services under the laws of the United States, your place of residence or any other applicable jurisdiction. If you are acting on behalf of a DAO or other entity, whether or not such entity is formally incorporated under the laws of your jurisdiction, you represent and warrant that you have all right and authority necessary to act on behalf of such entity;

(b) None of: (i) you; (ii) any affiliate of any entity on behalf of which you are entering into this Agreement; (iii) any other person having a beneficial interest in any entity on behalf of which you are entering into this Agreement (or in any affiliate thereof); or (iv) any person for whom you are acting as agent or nominee in connection with this Agreement is: (A) a country, territory, entity or individual named on an OFAC list as provided at http://www.treas.gov/ofac, the UK Sanctions List maintained by the Office of Financial Sanctions Implementation (“OFSI”) under the Sanctions and Anti-Money Laundering Act 2018, or any person or entity prohibited under the OFAC programs or similar sanctions programs, regardless of whether or not they appear on the OFAC list, or on any other sanctions list pursuant to European Union (“EU”) and/or United Kingdom (“UK”) regulations (as the latter are extended to the Cayman Islands by statutory instrument); or (B) a senior foreign political figure, or any immediate family member or close associate of a senior foreign political figure. There is no legal proceeding pending that relates to your activities relating to buying, selling, staking, or otherwise using cryptocurrency or any other token- or digital asset- trading or blockchain technology related activities;

(c) You have not failed to comply with, and have not violated, any applicable legal requirement relating to any blockchain technologies or token-trading activities or any other applicable laws, including, but not limited to, anti-money laundering or terrorist financing laws, and no investigation or review by any governmental entity is pending or, to your knowledge, has been threatened against or with respect to you, nor does any government order or action prohibit you or any of your representatives from engaging in or continuing any conduct, activity or practice relating to cryptocurrency.

2.5 Necessary Equipment and Software. You must provide all equipment and software necessary to connect to the Services, including but not limited to, a mobile device that is suitable to connect with and use the Services as applicable. You are solely responsible for any fees, including Internet connection or mobile fees, that you incur when accessing the Services.

3. YOUR ASSUMPTION OF RISK.

3.1 Risk of Financial Loss. When you use the Services, you understand and acknowledge that Plasma is not a financial or investment advisor, nor is it a virtual asset service provider, and that the Services entail a risk of loss and may not meet your needs. The Services provided by Plasma rely on the Network and the applicable Network Rules, which may not be reliable, consistent or dependent in all scenarios. Plasma may not be able to foresee or anticipate technical or other difficulties which may result in data loss or other service interruptions. Plasma encourages you to periodically confirm the valuation of your User Assets and the accuracy of any User Asset Information through independent sources. Plasma does not and cannot make any guarantee that your User Assets will not lose value. The prices of cryptocurrency assets can be extremely volatile. Plasma makes no warranties as to any Network or the markets in which your User Assets are staked, transferred, purchased, or traded.

3.2 Cybersecurity Risks. You understand that like any other software, the Interface, and the Services could be at risk of third-party malware, hacks or cybersecurity breaches. You agree that it is your responsibility to monitor your User Assets regularly and confirm their proper use and deployment consistent with your intentions.

3.3 Expertise and Experience. You represent and warrant that you (i) have the necessary technical expertise and ability to review and evaluate the security, integrity, and operation of your Digital Wallet and the Network to which your User Assets may be deployed and staked in connection with the Services; (ii) have the knowledge, experience, understanding, professional advice and information to make your own evaluation of the merits, risks and applicable compliance requirements under applicable laws of any use of your Digital Wallet and the Network to which your User Assets may be deployed in connection with the Services; (iii) know, understand and accept the risks associated with your Digital Wallet and the Network to which your User Assets may be deployed in connection with the Services; and (iv) accept the risks associated with blockchain technology generally, and are responsible for conducting your own independent analysis of the risks specific to your use of the Services. You further agree that Plasma will have no responsibility or liability for such risks.

3.4 General Risks of Blockchain Technology. In order to be successfully completed, any transaction involving your User Assets initiated by or sent to your Digital Wallet must be confirmed by and recorded on the Network. Plasma has no control over the Network and therefore cannot and does not ensure that any transaction details that you submit or receive via our Services will be validated by or confirmed on the Network, and Plasma does not have the ability to facilitate any cancellation or modification requests. You accept and acknowledge that you take full responsibility for all activities that you effect through your Digital Wallet and accept all risks of loss, including loss as a result of any authorized or unauthorized access to your Digital Wallet, to the maximum extent permitted by law. You further accept and acknowledge that:

(a) There are risks associated with using digital assets, including but not limited to, the risk of hardware, software and Internet connections; the risk of malicious software introduction; the risk that third parties may obtain unauthorized access to information stored within your Digital Wallet; the risks of counterfeit assets, mislabeled assets, assets that are vulnerable to metadata decay, assets on smart contracts with bugs, and assets that may become untransferable; and the risk that such digital assets may fluctuate in value. You accept and acknowledge that Plasma will not be responsible for any communication failures, disruptions, errors, distortions, delays or losses you may experience when using blockchain technology, however caused.

(b) The regulatory regimes governing blockchain technologies, cryptocurrencies, and tokens are uncertain, and new regulations or policies, or new or different interpretations of existing regulations, may materially adversely affect the development of the Services and the value of your User Assets.

(c) Plasma makes no guarantee as to the functionality of any blockchain's decentralized governance, which could, among other things, lead to delays, conflicts of interest, or operational decisions (including without limitation changes to any Network Rules) that are unfavorable to your User Assets.

(d) Plasma makes no guarantee as to the security of the Network or Digital Wallet. Plasma is not liable for any hacks, double spending, or any other attacks on a Digital Wallet.

(e) The Network may slash or otherwise impose penalties on certain validators (including validators to which your User Assets have been deployed) in response to any activity not condoned by the Network, whether in accordance with the applicable Network Rules or otherwise. You acknowledge and agree that Plasma shall have no liability in connection with any such slashing or penalties, including any slashing or penalties that result in a loss or depreciation of value of your User Assets.

(f) You control your Digital Wallet, and Plasma is not responsible for its performance, nor any risks associated with the use thereof.

(g) Plasma will not review the accuracy of any Authorized Actions. We make no representations and warranties as to any consequences of your use of the Services related to initiating Authorized Actions, including but not limited to any and all legal, regulatory and/or tax consequences. You acknowledge and agree that you are solely responsible for all aspects of initiating Authorized Actions, or otherwise using the Services and managing your User Assets.

(h) Plasma is a software provider. Plasma is not a bank, credit union, trust company, money transmitter, or other depository or financial institution, and is not licensed or chartered as such in any jurisdiction. The balances displayed in Plasma One, including balances labeled “Cash,” “Savings,” “Earn,” or “Rewards” are not bank deposits, account balances owed to you by Plasma, electronic money, or stored value. They are visualizations of digital assets (such as stablecoins and XPL) held in your own non-custodial Digital Wallet on the Network. Plasma is also not an exchange, trust company, licensed broker, dealer, broker-dealer, investment advisor, virtual asset service provider, or investment manager, and neither Plasma nor the Services give, offer, or render investment, tax, or legal advice. Before making financial or investment decisions, we recommend that you consult an investment advisor or a tax or legal professional.

(i) User Assets are not insured or guaranteed by the U.S. Federal Deposit Insurance Corporation (FDIC), the Securities Investor Protection Corporation (SIPC), the UK Financial Services Compensation Scheme (FSCS), or any other governmental or private deposit-insurance, investor-compensation, or guarantee scheme in any jurisdiction. If your User Assets lose value or become inaccessible, no insurance or compensation scheme will reimburse you.

(j) Stablecoins are digital assets issued by third parties, not by Plasma, and are designed, but not guaranteed, to maintain a stable value relative to a reference asset such as the U.S. dollar. You acknowledge that: (a) a stablecoin may trade below, and may fail to return to, its referenced value (“de-peg”), including permanently; (b) a stablecoin's value depends on the issuer's reserves, operations, and solvency, none of which Plasma controls, verifies, or warrants; (c) stablecoin issuers may have the contractual or technical ability to freeze, block, or blacklist tokens or addresses, including yours, without Plasma's involvement; and (d) your rights in respect of any stablecoin, including any redemption rights, exist solely against the issuer under the issuer's terms, and Plasma is not a party to, and has no obligations under, those terms. Plasma shall have no liability for any loss arising from a de-peg, issuer freeze or blacklisting, issuer insolvency, or any other failure of a stablecoin or its issuer.

4. USE OF THE SERVICES.

4.1 License to the Services. Subject to the Agreement, Plasma grants you a limited license to access and use the Services solely as described hereunder. Unless otherwise specified by Plasma in a separate license, your right to use any and all Services is subject to this Agreement. You acknowledge and agree that nothing set forth herein shall be construed as a sale of any ownership interest in or to the Services or any intellectual property rights associated therewith.

4.2 License to the Application. Subject to this Agreement, Plasma grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable, worldwide license to download, install, and use a copy of the Application on a single device that you own or control, solely for your own personal, non-commercial purposes (e.g., service bureau use is prohibited).

4.3 Updates. You understand that Services are evolving. You acknowledge and agree that Plasma may update Services with or without notifying you. You may need to update third-party software from time to time in order to use Services.

4.4 Certain Restrictions. The Services are intended for your internal use only. The rights granted to you in the Agreement are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Services or any portion of the Services, including the Website; (b) you shall not frame or utilize framing techniques to enclose any trademark, logo, or other Services (including images, text, page layout or form) of Plasma; (c) you shall not use any metatags or other “hidden text” using Plasma's name or trademarks; (d) you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Services except to the extent the foregoing restrictions are expressly prohibited by applicable law; (e) you shall not use any manual or automated software, devices or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) to “scrape” or download data from any web pages contained in the Website (except that we grant the operators of public search engines revocable permission to use spiders to copy materials from the Website for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); (f) except as expressly stated herein, no part of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; and (g) you shall not remove or destroy any copyright notices or other proprietary markings contained on or in the Services. Any future release, update or other addition to the Services shall be subject to the Agreement. Plasma, its suppliers and service providers reserve all rights not granted in the Agreement. Any unauthorized use of the Services may terminate the licenses granted by Plasma pursuant to the Agreement.

4.5 Third-Party Services. Certain features of the Services may rely on third-party websites, services, technology, or applications accessible or otherwise connected to the Services but not provided by Plasma, such as the Network, any validator, our third-party identity verification providers, any Ramp Provider, any Issuer or card program manager, any Swap Provider, any third-party orchestration or liquidity provider used in connection with the Deposit Conversion Services, and your Digital Wallet (each, a “Third-Party Service” and, collectively, “Third-Party Services”). Notwithstanding anything to the contrary in these Terms, you acknowledge and agree that (i) Plasma shall not be liable for any damages, liabilities, or other harms in connection with your use of and/or any inability to access the Third-Party Services; and (ii) Plasma shall be under no obligation to inquire into and shall not be liable for any damages, other liabilities or harm to any person or entity relating to any losses, delays, failures, errors, interruptions or loss of data occurring directly or indirectly by reason of Third-Party Services or any other circumstances beyond Plasma's control, including without limitation the failure of the Network or other Third-Party Service.

4.6 Accessing the Application.

(a) Third-Party Application Access. With respect to any Application accessed through or downloaded from the Apple App Store (an “App Store Sourced Application”), you shall only use the App Store Sourced Application (i) on an Apple-branded product that runs the iOS (Apple's proprietary operating system) and (ii) as permitted by the “Usage Rules” set forth in the Apple Media Terms of Service, except that such App Store Sourced Application may be accessed, acquired, and used by other accounts associated with the purchaser via Apple's Family Sharing function, volume purchasing, or Legacy Contacts function. Notwithstanding the first sentence in this Section, with respect to any Application accessed through or downloaded from the Google Play store (a “Google Play Sourced Application”), you may have additional license rights with respect to use of the Application on a shared basis within your designated family group.

(b) Accessing and Downloading the Application from the Apple App Store. The following applies to any App Store Sourced Application accessed through or downloaded from the Apple App Store:

(i) You acknowledge and agree that (1) this Agreement is concluded between you and Plasma only, and not Apple, and (2) Plasma, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.

(ii) You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.

(iii) In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between Plasma and Apple, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Plasma.

(iv) You and Plasma acknowledge that, as between Plasma and Apple, Apple is not responsible for addressing any claims you have or of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (1) product liability claims; (2) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.

(v) You and Plasma acknowledge that, in the event of any third-party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party's intellectual property rights, as between Plasma and Apple, Plasma, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this Agreement.

(vi) You and Plasma acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of this Agreement as related to your license of the App Store Sourced Application, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof.

(vii) Without limiting any other terms of this Agreement, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application.

5. OWNERSHIP.

5.1 Services. You agree that as between you and Plasma, Plasma and its suppliers own all rights, title and interest in the Services, and the Interface including but not limited to, any software, computer code, algorithms, technology, themes, objects, concepts, artwork, animations, sounds, methods of operation, and documentation, as well as all intellectual and proprietary rights related thereto. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any Services.

5.2 Trademarks. Plasma's stylized name and all related graphics, logos, service marks and trade names used on or in connection with any Services, or in connection with the Services, are the trademarks of Plasma and may not be used without permission in connection with your, or any third-party, products or services. Other trademarks, service marks and trade names that may appear on or in the Services are the property of their respective owners.

5.3 Feedback. You agree that submission of any ideas, suggestions, documents, and/or proposals to Plasma through its suggestion, feedback, wiki, discord, forum, or other pages or means (“Feedback”) is at your own risk and that Plasma has no obligations (including without limitation obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to Plasma a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights, in connection with the operation and maintenance of Services and/or Plasma's business.

6. USER CONDUCT.

6.1 You agree that you are solely responsible for your conduct in connection with the Services. You agree that you will abide by this Agreement and will not (and will not attempt to): (1) provide false or misleading information to Plasma; (2) use or attempt to use another User's Digital Wallet; (3) pose as another person or entity; (4) use the Services in any manner that could interfere with, disrupt, negatively affect or inhibit other Users from fully enjoying the Services, or that could damage, disable, overburden or impair the functioning of the Services in any manner; (5) develop, utilize, or disseminate any software, or interact with any API in any manner, that could damage, harm, or impair the Services; (6) bypass or circumvent measures employed to prevent or limit access to any service, area, or code of the Services; (7) attempt to circumvent any content-filtering techniques we employ; (8) collect or harvest data from our Services that would allow you to contact individuals, companies, or other persons or entities, or use any such data to contact such entities; (9) use data collected from our Services for any direct marketing activity (including without limitation, email marketing, SMS marketing, telemarketing, and direct marketing); (10) bypass or ignore instructions that control all automated access to the Services; (11) use the Service for any illegal or unauthorized purpose, or engage in, encourage, or promote any activity that violates any applicable law or this Agreement; (12) carry out any illegal activities in connection with or in any way related to your access to and use of the Services, including but not limited to money laundering, terrorist financing, or deliberately engaging in activities designed to adversely affect the performance of the Services; (13) engage in or knowingly facilitate any “front-running,” “wash trading,” “pump and dump trading,” “ramping,” “cornering” or fraudulent, deceptive or manipulative trading activities, including: (a) trading User Assets at successively lower or higher prices for the purpose of creating or inducing a false, misleading or artificial appearance of activity in such User Asset, unduly or improperly influencing the market price for such User Asset on the Services or the Network or establishing a price which does not reflect the true state of the market in such User Asset; (b) for the purpose of creating or inducing a false or misleading appearance of activity in a User Asset or creating or inducing a false or misleading appearance with respect to the market in a User Asset: (i) executing or causing the execution of any transaction in a User Asset which involves no material change in the beneficial ownership thereof; or (ii) entering any order for the purchase or sale of a User Asset with the knowledge that an order of substantially the same size, and at substantially the same price, for the sale of such User Asset, has been or will be entered by or for the same or different parties; or (c) participating in, facilitating, assisting or knowingly transacting with any pool, syndicate or joint account organized for the purpose of unfairly or deceptively influencing the market price of a User Asset; (14) use the Services to carry out any financial activities subject to registration or licensing, including but not limited to using the Services to transact in securities, debt financings, equity financings or other similar transactions except in strict compliance with applicable law; (15) use the Service to participate in fundraising for a business, protocol, or platform except in strict compliance with applicable law; or (16) attempt to access any Digital Wallet that you do not have the legal authority to access. Any unauthorized use of any Services terminates the licenses granted by Plasma pursuant to the Agreement.

6.2 Prohibited Activities List. In addition to the foregoing, your use of Plasma One is subject to the Prohibited Activities List, attached hereto as Appendix I and incorporated herein by reference (the “Prohibited Activities List”). The Prohibited Activities List sets forth certain geographic and jurisdictional restrictions, prohibited conduct, platform integrity requirements, digital asset-specific restrictions, and activities requiring enhanced due diligence. You acknowledge that you have read, understood, and agree to comply with the Prohibited Activities List. Any violation of the Prohibited Activities List shall constitute a material breach of this Agreement, and Plasma reserves the right to immediately suspend or terminate your access to the Services, restrict any associated accounts, and report suspected violations to applicable regulatory or law enforcement authorities, in each case without prior notice or liability to you.

7. FEES.

7.1 Fees. Access to the Website and certain Services are free. However, Plasma reserves the right to charge fees (“Fees”) in connection with your use of certain Services from time to time. All pricing and payment terms for such Fees are as indicated on the Service, and any payment obligations you incur are binding at the time of the applicable transaction. In the event that Plasma makes available, and you elect to purchase, any Services in connection with which Plasma charges Fees, you agree that you will pay Plasma all such Fees at Plasma's then-current standard rates. You acknowledge and agree that Fees may fluctuate based on market conditions on the Network and notwithstanding any such fluctuation you remain liable for such Fees. You agree that all Fees are non-cancellable, non-refundable, and non-recoupable. Where you are a consumer, this does not affect your statutory cancellation or refund rights, including those described below.

7.2 Right to cancel for consumers in the United Kingdom, the European Union and the European Economic Area. If you are a consumer habitually resident in the United Kingdom, the European Union or the European Economic Area, you have the right to cancel a paid subscription within fourteen (14) days of purchase without giving a reason, and to a refund of amounts paid, calculated in accordance with applicable law. If you ask us to begin providing the paid features before the end of that period, you acknowledge that you will lose the right to cancel once the service has been fully performed, and that where the service is partly performed you may be required to pay for what you have received. To cancel, contact us at support@plasma.org. This right does not apply to the Platinum Tier, which is unlocked by locking XPL and is governed by the Rewards Terms.

7.3 Gas Fees. You are solely responsible for ensuring that any payment made by you is sufficient to cover any Gas Fee required to complete any transaction in connection with or effect any other use of the Services. “Gas Fees” are transaction fees determined by market conditions on the Network, and are not determined, set, or charged by Plasma.

7.4 Taxes. You are responsible for all federal, state, local, sales, use, value added, excise, or other taxes, fees, or duties arising out of the Agreement or the transactions contemplated by the Agreement (other than taxes based on Plasma's net income).

7.5 Promotions. Plasma may from time to time make available certain conditional offers, airdrops, promotional prices, or discounted fees (each, a “Promotion”) to new or existing users of the Services. The rules governing such Promotion will be made available in connection with such Promotion. Plasma will determine your eligibility for any Promotion in its sole discretion and may change the terms of or terminate a Promotion at any time, with or without notice to you.

7.6 Currency. You may not substitute any other currency, whether cryptocurrency or fiat currency, for the currency in which you have contracted to pay any Fees. For clarity, no fluctuation in the value of any currency, whether cryptocurrency or otherwise, shall impact or excuse your obligations with respect to any purchase.

7.7 Payment Processing Services. Plasma may add or change any payment processing services at any time. Such services may be subject to additional terms or conditions.

8. INDEMNIFICATION.

You agree to indemnify and hold harmless Plasma, its parents, subsidiaries, affiliates, related parties, officers, employees, agents, partners, suppliers, and licensors (each, a “Plasma Party” and collectively, the “Plasma Parties”) from any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of any and all of the following: (a) your use of, or inability to use, any Services (including the Interface); (b) your violation of the Agreement, including any of your representations or warranties hereunder; (c) your violation of any rights of another party, including any Users; (d) your failure to provide accurate or complete data in connection with your use of the Services; (e) your violation of any applicable laws, rules or regulations. Plasma reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Plasma in asserting any available defenses. This provision does not require you to indemnify any of the Plasma Parties for any unconscionable commercial practice by such party or for such party's fraud, deception, false promise, material misrepresentation or concealment, or suppression or omission of any material fact in connection with the Website or any Services provided hereunder. You agree that the provisions in this section will survive any termination of the Agreement and/or your access to Services.

9. RELEASE.

To the maximum extent permissible by applicable law, you hereby release the Plasma Parties from any and all liability, claims, demands, actions, and causes of action whatsoever arising out of or related to any loss which may be sustained by you while using, arising out of, or in connection with the use of the Services, including any diminution of value to or loss or theft of any User Assets. To the maximum extent permissible by applicable law, this release is binding upon your relatives, spouse, heirs, next of kin, executors, administrators, beneficiaries, partners, and any other affiliates or interested parties.

To the maximum extent permissible by applicable law, you waive and relinquish any and all rights and benefits otherwise conferred by any statutory or non-statutory law of any jurisdiction that would purport to limit the scope of a release or waiver, including any all rights and benefits which you have or may have under California Civil Code Section 1542 or any similar law or code in your jurisdiction, which states in substance “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” You acknowledge that the releases in these Terms are intended to be as broad and inclusive as permitted by law, and as a complete and continuous release and waiver of liability for any and all use of the Services.

10. DISCLAIMER OF WARRANTIES AND CONDITIONS.

10.1 As Is. YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF SERVICES IS AT YOUR SOLE RISK, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. PLASMA PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT ARISING FROM USE OF THE WEBSITE. PLASMA PARTIES MAKE NO REPRESENTATION THAT THE SERVICES WILL FUNCTION AS INTENDED OR BE SUITABLE FOR YOUR PURPOSES, AND YOU BEAR ALL RISK ASSOCIATED WITH ANY USER ASSETS THAT YOU USE IN CONNECTION THEREWITH.

(a) PLASMA PARTIES MAKE NO WARRANTY, REPRESENTATION OR CONDITION THAT: (1) SERVICES WILL MEET YOUR REQUIREMENTS; (2) YOUR USE OF SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (3) THE RESULTS THAT MAY BE OBTAINED FROM USE OF SERVICES, WEBSITE, OR SERVICES WILL BE ACCURATE OR RELIABLE. PLASMA MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE NETWORK OR YOUR USE OF THE SAME. THE PLASMA PARTIES MAKE NO REPRESENTATION THAT THE WEBSITE OR SERVICES WILL BE FREE OF THIRD-PARTY MALWARE, HACKS OR OTHER CYBERSECURITY BREACHES.

(b) ANY CONTENT DOWNLOADED FROM OR OTHERWISE ACCESSED THROUGH THE SERVICES IS ACCESSED AT YOUR OWN RISK, AND YOU SHALL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY, INCLUDING, BUT NOT LIMITED TO, YOUR COMPUTER SYSTEM AND ANY DEVICE YOU USE TO ACCESS THE SERVICES, OR ANY OTHER LOSS THAT RESULTS THEREFROM.

(c) THE SERVICES MAY BE SUBJECT TO DELAYS, CANCELLATIONS AND OTHER DISRUPTIONS. PLASMA MAKES NO WARRANTY, REPRESENTATION OR CONDITION WITH RESPECT TO THE SERVICES, INCLUDING BUT NOT LIMITED TO, THE QUALITY, EFFECTIVENESS, REPUTATION AND OTHER CHARACTERISTICS OF SERVICES.

(d) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM PLASMA OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

10.2 From time to time, Plasma may offer new "beta" features or tools with which its Users may experiment. Such features or tools are offered solely for experimental purposes and without any warranty of any kind, and may be modified or discontinued at Plasma's sole discretion. The provisions of this Section apply with full force to such features or tools.

10.3 AI and Automated Tooling. Plasma may use LLM-assisted and other automated tooling to support its compliance, fraud, and risk operations. No statement generated by an automated system constitutes legal, financial, tax, or investment advice. To the extent any such processing involves your personal data, the Privacy Policy describes the lawful bases for, and your rights with respect to, that processing.

10.4 Plasma is not an investment or financial advisor nor a virtual asset service provider. Neither Plasma nor its suppliers or licensors shall be responsible for investment and other financial decisions, or damages, or other losses resulting from use of the Services or any Digital Wallet. Neither Plasma nor its suppliers or licensors shall be considered an "expert" under the applicable securities legislation in your jurisdiction. Neither Plasma nor its suppliers or licensors warrant that the Website complies with the requirements of any applicable regulatory authority, securities and exchange commission, or any similar organization or regulator, or with the securities laws of any jurisdiction.

10.5 No Liability for Blockchain Losses. We take no responsibility for, and will not be liable to you for, any use of digital assets, including but not limited to any losses, damages or claims arising from: (a) user error such as forgotten passwords, incorrectly constructed transactions, or mistyped addresses; (b) server failure or data loss; (c) corrupted Digital Wallet files; (d) unauthorized access to applications; (e) removal of any user content associated with such digital assets; or (f) any unauthorized third-party activities, including without limitation the use of viruses, phishing, brute-forcing or other means of attack against the Services, digital assets, or Digital Wallets. Plasma is not responsible for any losses or harms sustained by you due to vulnerability or any kind of failure, abnormal behavior of the Network, software (e.g., smart contract), blockchains, or any other features of or inherent to digital assets. Plasma is not responsible for any delay or failure to report any issues with any blockchain supporting digital assets, including without limitation forks, technical node issues, or any other issues that result in losses of any sort.

10.6 No Liability for Conduct of Third Parties. You acknowledge and agree that the Plasma Parties are not liable, and you agree not to seek or hold the Plasma Parties liable, for the conduct of third parties, including operators of external sites, and that the risk of injury from such third parties rests entirely with you. Plasma shall be under no obligation to inquire into, and shall not be liable for, any damages, other liabilities or harm to any person or entity relating to any losses, delays, failures, errors, interruptions or loss of data occurring directly or indirectly by reason of circumstances beyond Plasma's control, including without limitation through the deployment of User Assets to the Network in connection with the Services and any User Asset Information.

10.7 No Liability in Connection with Open-Source Software. Notwithstanding anything to the contrary in these Terms, you acknowledge and agree that any software or services you access under the terms of an OSS License is at your own risk, and Plasma shall not be liable for any damages, other liabilities or harm to any person or entity relating to any losses, delays, failures, errors, interruptions or loss of data occurring directly or indirectly by reason of circumstances beyond Plasma's control, including without limitation through your use of any content under the terms of an OSS License.

10.8 No Liability for Third-Party Materials. As a part of the Services, you may have access to materials that are hosted or made available by another party. You agree that it is impossible for Plasma to monitor such materials and that you access these materials at your own risk.

10.9 No Liability for User Asset Information. The User Asset Information provided by Plasma as part of the Services rely on Third-Party Services, and may not be reliable, consistent or dependent. Plasma provides the User Asset Information for your convenience and makes no warranty that such User Asset Information is accurate or complete and encourages you to regularly verify through independent sources that such User Asset Information is accurate and complete.

10.10 No Guaranteed Returns. All claims, estimates, specifications, and performance measurements described on the Services, including any projected gain, return, or yield on any Digital Asset are good-faith statements but subject to change from time to time in response to market conditions, unanticipated third-party activities, and other changes. You are solely responsible for checking and validating the accuracy and truthfulness of such statements, and Plasma shall have no responsibility or obligation relating to the foregoing. Any content produced by Plasma on the Services has not been subject to audit and is for informational purposes only. You rely on the Services at your own risk.

10.11 All claims, content, designs, algorithms, estimates, roadmaps, specifications, and performance measurements described in the Services are done in the good faith efforts of Plasma and its affiliates. It is up to you to check and validate their accuracy and truthfulness. Furthermore, nothing in the Service constitutes a solicitation for investment. Any content produced by Plasma has not been subject to audit and are for educational and inspiration purposes only. Plasma does not encourage, induce, or sanction the deployment, integration, or use of the Service in violation of applicable laws or regulations and hereby prohibits any such deployment, integration or use. This includes use of any such applications by you (a) in violation of export control or sanctions laws of the United States or any other applicable jurisdiction, (b) if you are located in or ordinarily resident in a country or territory subject to comprehensive sanctions administered by OFAC or another similar body, or (c) if you are or are working on behalf of a Specially Designated National (“SDN”) or a person subject to similar blocking or denied party prohibitions. You should be aware that U.S. export control and sanctions laws prohibit U.S. person (and other persons that are subject to such laws) from transacting with persons in certain countries and territories or that are on the SDN list.

11. LIMITATION OF LIABILITY.

11.1 Disclaimer of Certain Damages. YOU UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL PLASMA PARTIES BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE OR DATA, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES OR COSTS DUE TO LOSS OF PRODUCTION OR USE, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, IN EACH CASE WHETHER OR NOT PLASMA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT OR USE OF SERVICES OR ANY COMMUNICATIONS, INTERACTIONS OR EXCHANGES WITH OTHER USERS OF SERVICES OR THIRD PARTIES THAT INTERACT WITH THE SERVICES, ON ANY THEORY OF LIABILITY, INCLUDING ANY SUCH DAMAGES RESULTING FROM: (a) LOSS OR DIMINISHMENT IN VALUE OF USER ASSETS, (b) THE USE OR INABILITY TO USE SERVICES; (c) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED; OR MESSAGES RECEIVED FOR TRANSACTIONS ENTERED INTO THROUGH THE SERVICES; (d) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (e) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR IN CONNECTION WITH THE SERVICES, INCLUDING WITHOUT LIMITATION, THE NETWORK; (f) ANY USE OF THE NETWORK, OR (g) ANY OTHER MATTER RELATED TO SERVICES, WHETHER BASED ON WARRANTY, COPYRIGHT, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY OF A PLASMA PARTY FOR (i) DEATH OR PERSONAL INJURY CAUSED BY A PLASMA PARTY'S NEGLIGENCE; OR FOR (ii) ANY LIABILITY ARISING FROM A PLASMA PARTY'S FRAUD OR FRAUDULENT MISREPRESENTATION.

11.2 Cap on Liability. TO THE FULLEST EXTENT PROVIDED BY LAW, PLASMA PARTIES' AGGREGATE LIABILITY TO YOU WILL NOT EXCEED THE GREATER OF (a) ONE HUNDRED DOLLARS ($100); (b) THE TOTAL AMOUNTS PAID BY YOU TO PLASMA UNDER THIS AGREEMENT OR ANY OTHER SUPPLEMENTAL AGREEMENTS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (C) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES WHERE SUCH REMEDY OR PENALTY CANNOT BE WAIVED OR REDUCED PURSUANT TO THIS AGREEMENT. THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF A PLASMA PARTY FOR (i) DEATH OR PERSONAL INJURY CAUSED BY A PLASMA PARTY'S NEGLIGENCE; OR FOR (ii) ANY LIABILITY ARISING FROM A PLASMA PARTY'S FRAUD OR FRAUDULENT MISREPRESENTATION.

11.3 User Content. PLASMA ASSUMES NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MIS-DELIVERY OR FAILURE TO STORE ANY CONTENT, USER COMMUNICATIONS OR PERSONALIZATION SETTINGS.

11.4 Exclusion of Damages. CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

11.5 Basis of the Bargain. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN PLASMA AND YOU.

12. MONITORING AND ENFORCEMENT.

12.1 If Plasma becomes aware of any possible violations by you of the Agreement, Plasma reserves the right to investigate such violations. If, as a result of the investigation, Plasma believes that criminal activity has occurred, Plasma reserves the right to refer the matter to, and to cooperate with, any and all applicable legal authorities. Plasma is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in the Services, including any information related to your Digital Wallet and other Registration Data, in Plasma's possession in connection with your use of Services, (i) to comply with applicable laws, legal process or governmental request; (ii) to enforce the Agreement (iii) to respond to your requests for customer service, or (iv) to protect the rights, property or personal safety of Plasma, its Users or the public, and all enforcement or other government officials, as Plasma in its sole discretion believes to be necessary or appropriate.

12.2 Plasma may receive requests for User information from law enforcement agencies, regulators, courts, and other governmental authorities, in any jurisdiction. You acknowledge and agree that Plasma may, without notice to you and without liability: (a) access, preserve, and disclose your Registration Data, KYC information, transaction history, wallet addresses, device and usage data, and any other information associated with your Account in response to a subpoena, warrant, court order, production order, sanctions inquiry, or other valid legal process, or where Plasma believes in good faith that disclosure is necessary to comply with applicable law, prevent fraud or other harm, or protect the rights, property, or safety of Plasma, its Users, or the public; (b) share such information with its affiliates and with third-party service providers (including identity-verification, blockchain-analytics, banking, Ramp Provider, card issuer, card program manager, and card-program partners) for compliance, sanctions-screening, fraud-prevention, and risk-management purposes; and (c) restrict, suspend, or terminate your access to some or all of the Services, including the Plasma One Card and any on- or off-ramp functionality, while a request, investigation, or compliance review is pending. Because your wallet is non-custodial, Plasma cannot seize, freeze, or transfer User Assets held in your Digital Wallet. Any restriction applies to your access to the Services, not to the underlying Network. You further acknowledge that transactions on public blockchains are permanently visible to anyone, including governmental authorities, regardless of any action by Plasma. The Privacy Policy describes how Plasma processes personal data, including the lawful bases for these disclosures. Law enforcement authorities may direct requests to legal@plasma.org.

13. TERM AND TERMINATION.

13.1 Term. The Agreement commences on the date when you accept the Agreement (as described in the preamble above) and remain in full force and effect while you use Services, unless terminated earlier in accordance with the Agreement.

13.2 Prior Use. Notwithstanding the foregoing, you hereby acknowledge and agree that the Agreement commenced on the earlier to occur of (a) the date you first used Services or (b) the date you accepted the Agreement, and will remain in full force and effect while you use any Services, unless earlier terminated in accordance with the Agreement.

13.3 Termination of Services by Plasma. Plasma reserves the right to terminate this Agreement and your access to the Services at any time, for any or for no reason, with or without notice to you. Where you are a consumer, we will terminate or suspend only for a valid reason and, unless we are prevented by law or the reason requires immediate action, we will give you reasonable notice.

13.4 Termination of Services by You. If you want to terminate the Services provided by Plasma, you may do so by (a) notifying Plasma at any time and (b) ceasing all further use of the Services. Your notice should be sent, in writing, to Plasma's email address set forth in Section 16.16.

13.5 Effect of Termination. Termination of any Service includes removal of access to such Service and barring of further use of the Service. Upon termination of any Service, your right to use such Service will automatically terminate immediately. Plasma will not have any liability whatsoever to you for any suspension or termination. All provisions of the Agreement which by their nature should survive, shall survive termination of Services, including without limitation Section 4 (ownership and licence provisions), Section 8 (Indemnification), Section 9 (Release), Section 10 (Disclaimer of Warranties), Section 11 (Limitation of Liability), Section 15 (Arbitration Agreement, including the class waiver) and Section 16 (General Provisions, including governing law and venue).

13.6 No Subsequent Registration. If your ability to access the Services, is discontinued by Plasma due to your violation of any portion of the Agreement, then you agree that you shall not attempt to re-register with or access the Services, and you acknowledge that you will not be entitled to receive a refund for any Fees related to those Services to which your access has been terminated.

13.7 Suspension and Offboarding for Fraud or Misrepresentation.

(a) Notwithstanding anything to the contrary in this Agreement, Plasma may immediately suspend or permanently terminate your Account and your access to any or all Services, without prior notice and without liability to you, if Plasma determines, in its sole discretion, that you have: (a) submitted false, forged, altered, or otherwise fraudulent documentation in connection with any KYC, AML, or other identity- or eligibility-verification process, whether submitted to Plasma or to any third-party verification, issuing, or banking partner; (b) made any misrepresentation in your Registration Data, eligibility representations, source-of-funds information, or any other information provided to Plasma or its partners; (c) created or used an Account through a synthetic, stolen, or third-party identity, or opened multiple Accounts to circumvent limits, restrictions, or eligibility requirements; or (d) engaged in, attempted, or facilitated fraud, abuse, or manipulation of any Service, including the rewards, referral, or invite programs.

(b) In any such case, and to the extent permitted by applicable law, Plasma may also: (i) cancel or instruct the cancellation of any Plasma One Card; (ii) withhold or forfeit any rewards, cashback, points, promotional benefits, or referral credits; (iii) restrict your access to on- and off-ramp, Swap, and other Service functionality; (iv) report the conduct, and share related information, with its third-party partners (including identity-verification providers, Ramp Providers, card issuers, card program managers, and banking partners), industry fraud-prevention databases, and law enforcement or regulatory authorities in accordance with Section 12; and (v) refuse any future registration by you or on your behalf.

14. INTERNATIONAL USERS.

Services can be accessed from countries around the world and may contain references to Services that are not available in your country. These references do not imply that Plasma intends to offer such Services in your country. Plasma makes no representations that Services are appropriate or available for use in other locations. Anyone accessing the Services does so of their own volition and is responsible for compliance with applicable law. Without limiting the foregoing, Users located in or connected to jurisdictions identified in the Prohibited Activities List may be restricted from accessing or using certain Services.

15. ARBITRATION AGREEMENT.

Please read this Section 15 (the “Arbitration Agreement”) carefully. It is part of your contract with Plasma and affects your rights. It contains procedures for mandatory binding arbitration and a class action waiver.

15.1 Applicability of Arbitration Agreement.

(a) Subject to the terms of this Arbitration Agreement, you and Plasma agree that any disagreement, controversy, or claim arising out of or relating in any way to your access to or use of the Services, any communications you receive, or this Agreement and prior versions of this Agreement (each, a “Dispute”) will be resolved by binding arbitration, rather than in court, except that: (1) you and Plasma may assert claims or seek relief in small claims court if such claims qualify and remain in small claims court; and (2) you or Plasma may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). For purposes of this Arbitration Agreement, “Dispute” will also include disputes that were not noticed at the time you first became subject to this Agreement, but that arose or involve facts occurring before the existence of this or any prior versions of this Agreement as well as claims that may arise after the termination of this Agreement.

(b) Notwithstanding anything to the contrary in this Arbitration Agreement, if you are a consumer habitually resident in the United Kingdom, the European Union, or the European Economic Area, this Arbitration Agreement does not apply to you unless you expressly agree to arbitrate after a Dispute has arisen, and you may bring Disputes in the courts of the country in which you are habitually resident.

15.2 Informal Dispute Resolution. There might be instances when a Dispute arises between you and Plasma. If that occurs, Plasma is committed to working with you to reach a prompt, low‐cost and mutually beneficial resolution. You and Plasma agree to participate in good faith informal efforts to resolve Disputes before starting an arbitration or initiating an action in small claims court (“Informal Dispute Resolution”). You and Plasma agree that, as part of these efforts, either party has the option to ask the other to meet and confer telephonically (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you must also personally participate.

To initiate Informal Dispute Resolution, a party must give notice in writing to the other party (“Notice”). Such Notice to Plasma should be sent by email to the email listed in Section 16.16. The Notice must include: (1) your name, telephone number, mailing address, and e‐mail address associated with your Account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any; and (3) a description of the Dispute, including the specific relief sought. Plasma will send Notice, including a description of the Dispute, to your email address or regular address on file. It is your responsibility to ensure your email and regular address are correct and remain up to date. The Notice must be signed by the party initiating the Dispute (i.e., either you personally or a Plasma representative).

The Informal Dispute Resolution process lasts 45 days and is a mandatory precondition to commencing arbitration. The Informal Dispute Resolution Conference, if requested by either party, shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms or organizations represents multiple Users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree.

The statute of limitations and any filing deadlines shall be tolled while the parties engage in Informal Dispute Resolution.

15.3 Waiver of Trial in Front of Judge or Jury. YOU AND PLASMA HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Plasma are instead electing that all Disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in Section 15.1. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

15.4 Waiver of Class and Other Non-Individualized Relief. EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE. Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party's individual claim. Nothing in this paragraph is intended to, nor shall it, affect the terms and conditions under Section 15.9. Notwithstanding anything to the contrary in this Arbitration Agreement, if a final decision, not subject to any further appeal or recourse, determines that the limitations of this Section 15.4, are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and Plasma agree that that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in the courts located in London, United Kingdom. The parties agree that any claims or requests for relief that are severed from an arbitration may not proceed in litigation and shall be stayed until all Disputes between the parties that remain in arbitration are finally resolved. All other Disputes shall be arbitrated or litigated in small claims court. This Section 15.4 does not prevent you or Plasma from participating in a class-wide or mass settlement of claims.

15.5 Rules and Forum. If Informal Dispute Resolution does not resolve satisfactorily within forty-five (45) days after receipt of a Notice, or after completion of the Informal Dispute Resolution Conference, if requested, you and Plasma agree that either party shall have the right to finally resolve the Dispute through binding arbitration.

15.6 Any Dispute subject to arbitration under this Arbitration Agreement shall be referred to and finally resolved by arbitration under the Rules of the London Court of International Arbitration (the “LCIA Rules”) in effect at the time of filing, which Rules are deemed incorporated by reference into this Section. The number of arbitrators shall be one, appointed in accordance with the LCIA Rules. The seat (legal place) of arbitration shall be London, England, and the courts of England and Wales shall have exclusive supervisory jurisdiction. The language of the arbitration shall be English. The arbitration agreement set out in this Section 15, including its formation, validity, and scope, shall be governed by the laws of England and Wales, notwithstanding the Cayman Islands governing-law clause applicable to the remainder of this Agreement. Hearings, if any, may be conducted by videoconference, and Disputes involving claims below US$25,000 shall be resolved on documents only unless the arbitrator determines a hearing is necessary. The arbitrator may direct a limited and reasonable exchange of information between the parties, consistent with the expedited nature of arbitration. If the LCIA is unavailable to administer the arbitration, the parties will select an alternative arbitral institution, and if they cannot agree, the courts of London, United Kingdom may appoint one.

15.7 A party who wishes to initiate arbitration must provide the other party with a request for arbitration (the “Demand”). The Demand must include: (1) the name, telephone number, mailing address, e‐mail address of the party seeking arbitration, and the Account username (if applicable), as well as the email address associated with any applicable Account; (2) a statement of the legal claims being asserted and the factual bases of those claims; (3) a description of the remedy sought and an accurate, good‐faith calculation of the amount in controversy in United States Dollars; (4) a statement certifying completion of the Informal Dispute Resolution process as described above; and (5) a statement certifying that the requesting party will pay any necessary filing fees in connection with such arbitration. Any Demand you send to Plasma should be sent by email to the email listed in Section 16.16. Plasma will provide the Demand to your email address on file. It is your responsibility to keep your contact information up to date.

You and Plasma agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties' attorneys, accountants, or business advisors, and then subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings confidential.

You and Plasma agree that at least 14 days before the date set for an arbitration hearing, any party may serve an offer in writing upon the other party to allow judgment on specified terms. If the offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover any post-offer costs to which they otherwise would be entitled and shall pay the offering party's costs from the time of the offer.

15.8 Arbitrator. The arbitrator will be appointed by the LCIA in accordance with the LCIA Rules.

15.9 Authority of Arbitrator. The arbitrator shall have exclusive authority to resolve any Dispute, including, without limitation, disputes regarding the interpretation or application of the Arbitration Agreement, including the enforceability, revocability, scope, or validity of the Arbitration Agreement or any portion of the Arbitration Agreement, except that all Disputes regarding Section 15.4, including any claim that all or part of Section 15.4 is unenforceable, illegal, void or voidable, or that Section 15.4 has been breached, shall be decided by a court of competent jurisdiction and not by an arbitrator. The arbitrator shall have the authority to grant motions dispositive of all or part of any Dispute. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The award of the arbitrator is final and binding upon you and us. Judgment on the arbitration award may be entered in any court having jurisdiction.

15.10 Attorneys' Fees and Costs. The arbitrator may award costs, including reasonable legal fees, in accordance with the LCIA Rules. If you or Plasma need to invoke the authority of a court of competent jurisdiction to compel arbitration, then the party that obtains an order compelling arbitration in such action shall be entitled to recover from the other party its reasonable costs, necessary disbursements, and reasonable attorneys' fees incurred in securing an order compelling arbitration.

15.11 Batch Arbitration. Where twenty-five (25) or more Demands of a substantially similar nature are filed with the assistance of the same or coordinated counsel, the parties agree the LCIA may consolidate or coordinate such proceedings to the extent permitted by the LCIA Rules.

15.12 30-Day Right to Opt Out. You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to the email listed in Section 16.16, within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, the email address you used to set up your Account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. Any opt-out Notice will be effective only if you send it yourself, on an individual basis, and opt out notices from any third-party purporting to act on your behalf will have no effect on your or Plasma's rights. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any arbitration agreements that you may currently have with us, including any previous versions of this Arbitration Agreement to which you agreed and did not timely opt out, which will remain in effect, and has no effect on any arbitration agreements with us you may enter in the future.

15.13 Invalidity, Expiration. If any part or parts of this Arbitration Agreement (other than Section 15.4) are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed, and the remainder of the Arbitration Agreement shall continue in full force and effect. However, if Section 15.4 is found under the law to be invalid or unenforceable then, in that case, the entire Arbitration Agreement shall be void, and the parties agree that all Disputes will be heard in the courts located in London, United Kingdom. You further agree that any Dispute that you have with Plasma as detailed in this Arbitration Agreement must be initiated within the applicable statute of limitation for that claim or controversy, or it will be forever time barred. Likewise, you agree that all applicable statutes of limitation will apply to such arbitration in the same manner as those statutes of limitation would apply in the applicable court of competent jurisdiction.

15.14 Modification. You and we agree that Plasma retains the right to modify this Arbitration Agreement in the future. Any such changes will be posted on the Services, and you should check for updates regularly. Notwithstanding any provision in this Agreement to the contrary, we agree that if Plasma makes any future material change to this Arbitration Agreement, it will notify you. Your continued use of the Services, including the acceptance of products and services offered on the Services following the posting of changes to this Arbitration Agreement, constitutes your acceptance of any such changes. If you have previously agreed to a version of this Agreement with an arbitration agreement and you did not validly opt out of arbitration then, changes to this Arbitration Agreement do not provide you with a new opportunity to opt out of your previous agreement to arbitrate. Plasma will continue to honor any valid opt outs of the Arbitration Agreement that you made to a prior version of this Agreement.

16. GENERAL PROVISIONS.

16.1 Independent Contractors. The relationship of Plasma and you under this Agreement is that of independent contractors. Notwithstanding anything else set forth herein, neither party will be deemed to be an employee, agent, partner or legal representative of the other for any purpose and neither will have any right, power or authority to create any obligation or responsibility on behalf of the other. Your use of the Services shall not imply, suggest, or otherwise attempt to create an employment relationship between Plasma and you.

16.2 Electronic Communications. The communications between you and Plasma may take place via electronic means, whether you visit Services or send Plasma e-mails, or whether Plasma posts notices on Services or communicates with you via e-mail. For contractual purposes, you (a) consent to receive communications from Plasma in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Plasma provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing.

16.3 Assignment. The Agreement, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by you without Plasma's prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Plasma may assign this Agreement at any time without your consent.

16.4 Force Majeure. Plasma shall not be liable for any delay or failure to perform resulting from causes outside its control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, epidemics, pandemics, governing laws, rules or regulations, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

16.5 Questions, Complaints, Claims. If you have any questions, complaints or claims with respect to Services, please contact us at the email address listed in Section 16.16. We will do our best to address your concerns. If you feel that your concerns have been addressed incompletely, we invite you to let us know for further investigation.

16.6 Exclusive Venue. Except as provided in Section 15.1, and subject to Section 16.13, to the extent the parties are permitted under this Agreement to initiate litigation in a court, both you and Plasma agree that all claims and disputes arising out of or relating to the Agreement will be litigated exclusively in the courts of London, United Kingdom. If you are a consumer habitually resident in the United Kingdom, the European Union, or the European Economic Area, you may bring proceedings in the courts of the country in which you are habitually resident, and nothing in this Section 16.6 affects that right.

16.7 Governing Law. The Terms and any action related thereto will be governed and interpreted by and under the laws of the Cayman Islands, without giving effect to any principles that provide for the application of the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to the Agreement.

16.8 Choice of Language. It is the express wish of the parties that the Agreement and all related documents have been drawn up in English.

16.9 Notice. Where Plasma requires that you provide an e-mail address, you are responsible for providing Plasma with your most current e-mail address. In the event that the last e-mail address you provided to Plasma is not valid, or for any reason is not capable of delivering to you any notices required/ permitted by the Agreement, Plasma's dispatch of the e-mail containing such notice will nonetheless constitute effective notice. You may give notice to Plasma at the email address listed in Section 16.16. Such notice shall be deemed given when received by Plasma at the email address listed in Section 16.16.

16.10 Waiver. Any waiver or failure to enforce any provision of the Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

16.11 Severability. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

16.12 Export Control. You may not use, export, import, or transfer Services except as authorized by the laws of the jurisdiction in which you access Services, and any other applicable laws.

16.13 Consumer Statutory Rights. Nothing in this Agreement, including without limitation Section 8 (Indemnification), Section 9 (Release), Section 10 (Disclaimer of Warranties), Section 11 (Limitation of Liability), Section 13 (Term and Termination), Section 15 (Arbitration Agreement) and Section 16.6 (Exclusive Venue), excludes, limits, or restricts any right or remedy that you have under mandatory provisions of applicable law that cannot be excluded, limited, or restricted by agreement, including mandatory consumer-protection laws of the country in which you are habitually resident and, for users of the AED Services, mandatory UAE consumer-protection law as described in Appendix II. To the extent any provision of this Agreement conflicts with such mandatory provisions, that provision applies to you only to the maximum extent permitted by law.

16.14 Entire Agreement. The Agreement is the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.

16.15 Changes to the Agreement. Plasma may change the Agreement at any time in its sole discretion. When changes are made, Plasma will make a new copy of these Terms available on the Website, make any new Supplemental Terms available from within or through the affected Service, or notify you by email to the address associated with your Account; such email notice constitutes valid notice of the modified Terms. We will also update the "Last Updated" date at the top of these Terms. Changes are effective immediately for new Users and thirty (30) days after notice is posted on the Website for existing Users. Plasma may require you to consent to the updated Agreement in a specified manner before further use of the Services. If you do not agree to a change after receiving notice of it, you must stop using the Services; otherwise, your continued use of the Services constitutes your acceptance of the change. Please check the Website regularly to view the then-current Terms.

16.16 Contact Information.

Help with your account or the app. For questions about Plasma One, your Account, a transaction, a card, or a reward, contact Plasma Support through the in-app chat or at support@plasma.org. Support is the fastest way to resolve most issues. Questions about a Ramp Provider’s, Issuer’s, or other partner’s service may be referred to that partner under its own terms.

Legal notices. Any notice, complaint, Informal Dispute Resolution Notice, arbitration Demand, or arbitration opt-out under this Agreement must be sent to legal@plasma.org. Notices sent only to Support are not notices to Plasma for purposes of this Agreement.

Postal address. Plasma, c/o CO Services Cayman Limited, P.O. Box 10008, Willow House, Cricket Square, George Town, Cayman Islands KY1-1001

APPENDIX I - PLASMA ONE PROHIBITED ACTIVITIES LIST

This Prohibited Activities List (the “Prohibited Activities List”) is incorporated by reference into, and forms part of, the Plasma Terms. Capitalized terms not defined herein shall have the meanings ascribed to them in the Terms. By accessing or using Plasma One, you acknowledge that you have read, understood, and agree to comply with this Prohibited Activities List.

1. Geographic and Jurisdictional Restrictions

1.1 Sanctioned Jurisdictions

Access to and use of the Plasma One platform and associated card services is prohibited for individuals, entities, and wallet addresses located in, organized under the laws of, or otherwise connected to jurisdictions subject to comprehensive economic sanctions or designated as high-risk under international AML/CFT standards. Prohibited jurisdictions include:

• Cuba, Iran, and North Korea
• The Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions of Ukraine
• Any other jurisdiction subject to sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), the European Union, the United Kingdom's Office of Financial Sanctions Implementation (OFSI) under the Sanctions and Anti-Money Laundering Act 2018, or the United Nations Security Council.

1.2 Additional Restricted Jurisdictions

Plasma may, in its sole discretion, restrict or terminate access for users located in or connected to the following jurisdictions based on evolving regulatory requirements, compliance considerations, or risk assessments:

Afghanistan, Belarus, Bosnia and Herzegovina, Central African Republic, China (Mainland), the Democratic Republic of the Congo, Guinea, Guinea-Bissau, Haiti, India, Iraq, Israel, Libya, Mali, Myanmar, Nepal, Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Turkey, Ukraine (other than the regions identified in Section 1.1, access to which is prohibited), Venezuela, Vietnam, Yemen, and Zimbabwe.

The jurisdictions listed in this Section 1.2 are in addition to, and do not qualify, the prohibitions in Section 1.1.

This list is not exhaustive and may be updated without prior notice.

Plasma may not support onboarding or card use in jurisdictions that present elevated legal, regulatory, or sanctions-related risks. Users located in or connected to countries identified on international monitoring lists, including but not limited to the Financial Action Task Force (FATF) Grey List or similar designations by regional bodies, may be subject to case-by-case review.

2. Prohibited Conduct

Users are strictly prohibited from using Plasma One to engage in, facilitate, or otherwise support the following activities:

2.1 Unlawful and Regulated Activities

• Sale, distribution, or promotion of controlled substances classified under Schedule I, or Schedules II–V without valid pharmaceutical licensure;
• Manufacture, sale, or distribution of weapons, firearms, ammunition, explosives, or related accessories;
• Creation, distribution, or possession of child sexual abuse material or any content that exploits minors;
• Payments on dark web or for hacking/cybercrime services;
• Unlicensed or illegal auction houses;
• Acceptance, transmission, or facilitation of anonymous or pseudonymous donations for regulated activities where donor identification is legally required;
• Structuring, promoting, or participating in pyramid schemes, Ponzi schemes, multi-level marketing fraud, or similar deceptive arrangements;
• Human trafficking, forced labor, exploitation, or any form of modern slavery;
• Money laundering, terrorist financing, proliferation financing, or the use of digital assets to conceal or disguise the origin, nature, or destination of illicit proceeds, including without limitation conduct constituting an offence under Part 5 of the Cayman Islands Proceeds of Crime Act (2025 Revision) or Sections 327 to 329 of the United Kingdom Proceeds of Crime Act 2002;
• Use of Plasma One to provide services to jurisdictions subject to comprehensive sanctions or embargoes, where prohibited by law;
• Unauthorized export, re-export, transfer, or access (including deemed exports) of dual-use items, encryption software, cryptographic technology, source code, or controlled technical data, in violation of applicable export control, sanctions, or trade compliance laws;
• Privacy law violations, e.g., buying, selling, or trading illegally obtained personal, medical, or financial data;
• Facilitate tax evasion, false tax reporting, or concealment of taxable events; or
• Any activity intended to undermine, bypass, disable, or interfere with Plasma's compliance controls, monitoring systems, audits, or risk management processes.

2.2 Intellectual Property Infringement

• Distribution, sale, or reproduction of copyrighted works without authorization, including but not limited to software, music, film, and digital media;
• Sale or promotion of counterfeit, replica, or unauthorized goods bearing third-party trademarks; or
• Misappropriation of trade secrets, patents, or other proprietary rights.

2.3 Hateful, Violent, or Extremist Content

• Funding, promoting, or materially supporting terrorism, violent extremism, or acts of mass violence; or
• Use of Plasma One to disseminate content that incites hatred, discrimination, or violence against individuals or groups based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or any other protected characteristic.

3. Platform Integrity and Identity Requirements

Users shall not:

• Provide false, misleading, or incomplete information regarding their identity, beneficial ownership, source of funds, or the nature of their business activities;
• Conduct transactions on behalf of undisclosed third parties or act as an unlicensed intermediary;
• Use Plasma's name, logo, trademarks, or branding without prior written consent; or
• Impersonate Plasma or falsely represent any affiliation, endorsement, partnership, or sponsorship relationship with Plasma.

4. Digital Asset and Blockchain-Specific Restrictions

The following activities are prohibited in connection with use of Plasma One:

• Use of mixing, tumbling, or similar obfuscation services intended to conceal the source, destination, or beneficial ownership of digital assets;
• Transacting with wallet addresses, smart contracts, or protocols identified on OFAC's Specially Designated Nationals (SDN) List, the UK Sanctions List, or any list maintained by CIMA or equivalent regulatory authority, or otherwise flagged by Plasma's blockchain analytics and compliance partners;
• Attempting to circumvent, disable, or interfere with platform security measures, jurisdictional controls, transaction monitoring systems, or risk-based limitations; or
• Exploiting vulnerabilities in smart contracts, protocols, or platform infrastructure.

5. Restricted Activities Requiring Enhanced Due Diligence

The following activities are not prohibited outright but may require enhanced onboarding, monitoring, and prior written authorization from Plasma:

• Users engaged in financial services, including operation of crypto exchanges, broker-dealers, money service businesses, or payment service providers;
• High-value transactions or transaction patterns consistent with structuring or smurfing under applicable law;
• Activities subject to enhanced due diligence requirements under the Cayman Islands Anti-Money Laundering Regulations or the United Kingdom Money Laundering Regulations 2017, including transactions involving politically exposed persons (“PEPs”), their family members, or known close associates; or
• Card transactions at merchant categories associated with elevated financial crime risk, including but not limited to cash-equivalent transactions, money orders, wire transfers, and stored-value card loading.

6. Modifications and Updates

Plasma may amend this Prohibited Activities List at any time to reflect changes in applicable law, regulatory guidance, sanctions designations, blockchain analytics, or internal risk policies. Changes will be communicated through Plasma One or via the contact information associated with your account. Changes take effect in accordance with the notice period set out in the preamble to these Terms. Continued use of Plasma One following any such modification constitutes acceptance of the updated Prohibited Activities List.

Plasma reserves the right to update this Prohibited Activities List at any time in response to changes in regulatory guidance from CIMA, the FCA, OFAC, OFSI, the FATF, or any other applicable regulatory body, as well as in response to updates in blockchain analytics or internal risk assessments.

For questions regarding this Prohibited Activities List or to report suspected violations, please contact legal@plasma.org.

APPENDIX II — PLASMA ONE UAE SERVICES ADDENDUM

This Plasma One UAE Services Addendum (this “Addendum”) forms part of the Terms and applies when you use Plasma One to open and use an AED account with Ruya or to convert between AED and stablecoins through Morpheus (the “AED Services”). We provide Plasma One to you under the Terms. Capitalized terms not defined here have the meanings given in the Terms. If there is any inconsistency between this Addendum and the Terms, this Addendum prevails in relation to the AED Services. You must accept this Addendum through the acceptance step presented in the app before applying for or using the AED Services.

1. Who Is Involved

1.1 Plasma. We provide the Plasma One app and access to your self-custody wallet. For the AED Services, we provide the technical interface through which you can apply for and access services provided by Ruya and Morpheus. We do not ourselves provide regulated financial services. We connect you to Ruya and Morpheus, collect and transmit your application information and your instructions to the relevant provider, display information that comes from Ruya and Morpheus, and provide first-line support for the app. Ruya provides the banking and payment services, and Morpheus provides the conversion services, as described below. We are not a bank, a payment service provider or a virtual asset service provider. We are not authorised or licensed to take deposits or to provide banking services, and we are not licensed by the Central Bank of the UAE, the Dubai Virtual Assets Regulatory Authority (“VARA”) or any UAE financial regulatory authority. We do not take custody of your AED or your stablecoins, and we do not give investment, legal or tax advice.

1.2 Ruya. Ruya Community Islamic Bank LLC (“Ruya”), a bank licensed by the Central Bank of the UAE, is the sole provider of your AED account (your “AED Account”) and the banking and payment services connected to it, under its account terms, Key Facts Statement, fee schedule and applicable consents (the “Ruya Documents”). We provide the technical interface through which you submit your application and transmit instructions to Ruya. We have no authority to bind Ruya, approve your application or execute banking or payment transactions. Ruya is responsible for deciding whether to open your AED Account and for validating and executing your instructions under the Ruya Documents. We do not hold or control the money in your AED Account.

1.3 Morpheus. Morpheus Software Technology FZE (“Morpheus”), a broker-dealer licensed by VARA, provides the conversion of AED into stablecoins and, when available, stablecoins into AED. Morpheus provides that service directly to you under its own end-user terms, risk disclosures and privacy notice (the “Morpheus Documents”). We provide the technical interface through which you transmit conversion instructions to Morpheus and receive information about your conversions. Morpheus is responsible for accepting and executing those instructions under the Morpheus Documents. We do not execute conversions, determine conversion rates or provide recommendations about conversions, and we have no authority to bind Morpheus.

1.4 Your agreements. This Addendum and the Terms govern your agreement with us for the services we provide. Your AED Account and related banking and payment services are governed by the Ruya Documents, and your conversion services are governed by the Morpheus Documents (Ruya and Morpheus together, the “Partners”, and their documents, the “Partner Documents”). The applicable Partner Documents are presented to you before you use the relevant Partner’s services. You enter into the relevant agreement directly with that Partner and provide any required consents separately. We are not a party to your agreements with the Partners, and this Addendum does not amend those agreements.

2. What You Get and How It Works

2.1 Included. The AED Services enable you, through Plasma One to (a) apply for and use an AED Account provided by Ruya; (b) see its details, balance and transaction history in the app; (c) instruct Morpheus to convert AED received in your AED Account into a supported stablecoin and deliver it to your Wallet, automatically under a Standing Instruction (Section 6) or, where the app asks you to confirm each conversion, when you confirm; and (d) when available, instruct Morpheus to convert a supported stablecoin into AED for payment into your AED Account and, where supported, instruct Ruya to transfer those proceeds onwards to another bank account you specify (the “Off-Ramp”). Cards, rewards, yield, lending and investment products are not included in the AED services. Stablecoins are not legal tender in the UAE, and the AED Services do not authorise their use as a means of payment where prohibited by applicable UAE law.

2.2 Availability. Each feature is available only when enabled in the app and only to UAE residents who satisfy the eligibility requirements in Section 3.

2.3 Where your money and stablecoins are. Your AED Account is a bank account in your name at Ruya. The money in it is held by Ruya, not by us, and is separate from your Wallet balance. Stablecoins are delivered to your designated non-custodial wallet (your “Wallet”, which includes your Plasma One wallet). You are responsible for authorising transfers from and maintaining the security of your Wallet. In providing the AED Services, we do not take title to, custody of or control over your AED or your stablecoins.

2.4 Two instructions, carried out by the Partners. Every AED-to-stablecoin conversion involves two instructions from you: a payment instruction to Ruya to transfer AED from your AED Account to Morpheus’s client money account held at Ruya; and an instruction to Morpheus to convert that AED into the selected stablecoin and deliver it to your Wallet. You give both instructions in advance under a Standing Instruction or, where individual transaction confirmation is available, when you confirm a conversion. We transmit your instructions to Ruya and Morpheus through the technical interface. Ruya is responsible for validating and executing the AED transfer, and Morpheus is responsible for executing the conversion and delivering the stablecoin, in each case subject to the applicable Partner Documents.

2.5 The Partners decide. Balances and transaction statuses displayed in the app are supplied by the Partners and may not reflect updates immediately. Ruya maintains the official records for your AED Account and Morpheus maintains the official records for your conversions, subject to correction and your rights to dispute errors under the applicable Partner Documents and law. Ruya decides whether to open, maintain, restrict or close your AED Account, and Morpheus decides whether to accept you as a customer and whether to carry out, hold or decline a conversion, in accordance with their respective Partner Documents and applicable law. We cannot require either Partner to act or override its decisions. This does not affect your right to raise a complaint or challenge a decision through the applicable procedures described in Section 11.

3. Getting Started

3.1 You must be 18 or over, be resident in the UAE, satisfy the applicable requirements of these Terms, and meet Ruya’s and, where you apply for conversion services, Morpheus’s eligibility and onboarding requirements. Ruya verifies your identity and decides whether to open your AED Account, using the information and documents you provide through the app (which may include information obtained through UAE PASS and the results of facial verification) and any further checks it requires. Morpheus separately determines whether to accept you for its conversion services and may require additional information or checks. We collect and transmit your information and may check it for completeness and integrity, but we do not make the Partners’ identity-verification or onboarding decisions. You must provide accurate, complete and up-to-date information and promptly notify us and the relevant Partner of any changes through the applicable channels.

3.2 Before your AED Account opens, Ruya makes available its Key Facts Statement, account terms and fee schedule through the app. You must read these documents and accept the applicable account terms and fees before your application is completed. The Key Facts Statement explains the Shari’ah basis of your account, Ruya’s fees and any applicable cooling-off right under the Central Bank’s rules.

3.3 Before you are onboarded for conversion services, and before any of your information is sent to Morpheus for that purpose, you must review and separately accept the applicable Morpheus Documents in the app, including Morpheus’s risk disclosures, and provide the required data-sharing consent. If you select automatic conversion, you must also give or confirm your Standing Instruction in accordance with Section 6. Acceptance of this Addendum does not establish a Standing Instruction or constitute data-sharing consent. We record your acceptances and consents.

3.4 The “Notice to UAE users” section of our Privacy Policy explains how we and the Partners process and share your personal data in connection with the AED Services, the consents requested and how you may withdraw them.

4. Your AED Account

4.1 Your AED Account is an Islamic account. Its terms, any entitlement to profit, fees and conditions of use are governed by the Ruya Documents. Accessing your AED Account through Plasma One does not amend those terms.

4.2 Fund your AED Account only from accounts in your own name and use it in accordance with the Ruya Documents. AED converted through Morpheus must come from your own AED Account, and AED conversion proceeds paid by Morpheus must first be credited to your own AED Account. Where the Off-Ramp supports an onward payment, you may also separately instruct Ruya to transfer those proceeds to another permitted bank account in accordance with Section 7 and the Ruya Documents.

4.3 When you authorise a payment instruction through the app, that instruction is directed to Ruya for validation and execution under the Ruya Documents. Our role is to transmit it to Ruya. Ruya issues your statements and account notices; the app displays account information supplied by Ruya.

4.4 Whether deposit protection applies to your AED Account is explained in the Ruya Documents. Any such protection does not automatically extend to money or stablecoins held by Morpheus, which are subject to the protections described in the Morpheus Documents.

5. Adding AED and Converting It to Stablecoins

5.1 How it works. Send AED to your AED Account from an account in your own name. Once Ruya credits your AED Account, you may have that AED transferred to Morpheus for conversion into your chosen stablecoin and delivery to your Wallet, subject to the Partners’ checks and acceptance of your instructions. Under a Standing Instruction this happens automatically in accordance with Section 6. Where the app asks you to confirm each conversion instead, you authorise the transaction through a confirmation screen (a “Transaction Confirmation”) that shows the amount, the stablecoin and network, your Wallet, the rate, the fees and the point after which your instruction cannot be cancelled.

5.2 Client money. The Morpheus Documents explain how Morpheus holds and safeguards AED received for conversion and the protections applicable to those funds.

5.3 Rate. Each conversion is made at the rate determined by Morpheus under the pricing arrangements disclosed to you before you confirm the conversion or give your Standing Instruction. The rate includes Morpheus’s conversion fee and is recorded in your transaction receipt. Any rate identified as indicative is an estimate and may differ from the rate applied.

5.4 Finality and your Wallet. You may cancel an individual conversion instruction only before the applicable cancellation cut-off. That cut-off is disclosed in the Transaction Confirmation or, for automatic conversions, in the information presented when you give your Standing Instruction. After that point, you cannot cancel solely because the price has changed. A blockchain delivery normally cannot be reversed. The stablecoin is delivered to the Wallet registered for the AED Services. Keep it secure. If it is compromised, the stablecoin may be lost and may not be recoverable. This does not affect any rights you may have in relation to an unauthorised or incorrectly executed transaction under applicable law or the relevant Partner Documents.

5.5 Status and receipts. The app displays transaction updates received from the Partners and provides a receipt with the amounts, the rate and the fees. If a conversion cannot proceed before AED is transferred to Morpheus, the AED remains in your AED Account at Ruya. If a transaction fails after funds have been transferred, it is handled in accordance with Section 11.1 and the applicable Partner Documents. The app displays the available status information and any next steps.

6. Your Standing Instruction (Automatic Conversion)

6.1 What it is. A “Standing Instruction” is your instruction, given in advance, that AED credited to your AED Account is to be converted into your chosen stablecoin and delivered to your Wallet automatically, without a confirmation from you for each conversion. Nothing is set up by default. You give it in the app when you activate the AED Services. It stays in effect until it ends under Section 6.5.

6.2 Giving it. Before it takes effect, the app shows and you confirm what it covers: the AED credits it applies to and any limits or conditions the app lets you set; the stablecoin, the network and the Wallet it is delivered to; how each conversion is priced and the fees that apply; and how to end it. No option is pre-selected. We confirm the accepted settings to you and keep the acceptance record. The Standing Instruction takes effect only once accepted by both Ruya and Morpheus, and we may ask you to confirm it again when your AED Account is activated for conversions or when a setting changes.

6.3 What it authorises. Each time AED is credited to your AED Account, your Standing Instruction is your payment instruction to Ruya to transfer that AED, within your settings, to Morpheus's client money account, and your instruction to Morpheus to convert it at the rate then shown in accordance with the pricing arrangements disclosed when you give your Standing Instruction and deliver the stablecoin to your Wallet. You authorise us to transmit those two instructions to Ruya and Morpheus automatically for each credit, through our technical interface. We have no discretion to change your selected stablecoin, Wallet, conversion amount or other confirmed settings. Ruya is responsible for executing the transfer and Morpheus for executing the conversion and delivery under their respective Partner Documents. Your Standing Instruction authorises us only to transmit the instructions described above and does not give us general authority to operate your AED Account or Wallet.

6.4 Each conversion. Every conversion is subject to the Partners' checks, limits and availability, and is made at the rate provided by the Partner, so the stablecoin amount may vary. If something needs verifying, a Partner declines, or a system is unavailable, a conversion may be delayed or may not happen. A failed or delayed conversion is handled as described in Section 11.1. You should not assume it will be retried automatically and any retry must remain within the scope of your Standing Instruction.

6.5 Ending your Standing Instruction. You cannot pause or change a Standing Instruction in the app. You can end it at any time by asking us through in-app support, or by closing your AED Account. If you cannot access the app, contact us using the support details in Section 11.2. We will transmit your request to the relevant Partners and confirm when it takes effect. It ends once we and the relevant Partner have recorded your request, and applies to AED credited after that. Pending instructions will be handled in accordance with the cancellation cut-off disclosed under Section 5.4 and the applicable Partner Documents. Until your request takes effect, AED received in your AED Account continues to be converted, so if you do not want AED converted, do not send AED to your AED Account until your request has taken effect. Changing the Wallet, stablecoin, network or any other setting needs a new confirmation, and no conversion runs until you give it. Freezing or closing a separate service, such as a card, does not itself end a Standing Instruction.

6.6 When it stops. We may suspend or stop transmitting instructions under a Standing Instruction for security, legal, compliance, availability or risk reasons. We will notify you where legally permitted, in advance where reasonably practicable. A Partner may suspend or end the arrangement under its applicable Partner Documents. Your Standing Instruction ends when your request to end it under Section 6.5 takes effect, a required account or Partner relationship ends, your Plasma One account is closed, or we withdraw the feature. We may ask you to reconfirm it periodically. If the stablecoin or network specified in your Standing Instruction is no longer supported, we will pause the affected automatic conversions. We will not substitute another stablecoin or network without your confirmation.

7. Converting Stablecoins to AED

7.1 Availability. The Off-Ramp is available only when enabled in the app. Before your first Off-Ramp, you must review and accept any additional applicable Morpheus terms and satisfy the relevant eligibility and verification requirements.

7.2 You choose the amount to convert and where the AED should go: your AED Account or, where supported, an onward payment to another permitted bank account you specify. The app shows the quote, applicable fees and the AED amount payable on the basis of that quote, subject to any conditions disclosed before confirmation; the quote is valid only for the period shown. Your confirmation authorises your Wallet to transfer the selected stablecoin to the designated Morpheus address and instructs Morpheus to convert it and pay the proceeds into your own AED Account. If you select an onward payment, the confirmation also includes your instruction to Ruya to transfer those proceeds from your AED Account to the specified bank account. We transmit the relevant instructions to the Partners, which are responsible for validating and executing them under their respective Partner Documents.

7.3 Transfer requirements and unsuccessful transactions. Do not send stablecoins until the app confirms the designated Morpheus address is ready to receive the supported asset on the specified network. Check the asset, network and destination address before confirming. Sending an unsupported asset or using an incorrect address or network may result in permanent loss. If the quote expires, your transfer arrives late, or Morpheus cannot complete the conversion, the treatment of your transfer, including any revised quote or return of assets, is governed by the Morpheus Documents. Any revised quote requiring your acceptance will be presented to you before execution. Failed or returned onward payments are handled by Ruya under the Ruya Documents; we will display the status information and any next steps provided to us. We cannot advance money or choose another destination on your behalf.

8. Fees and Taxes

8.1 The conversion rate shown in the app includes Morpheus's conversion fee. Any additional transaction fees, network fees and VAT will be disclosed in the app before you confirm a transaction or give a Standing Instruction and reflected in your receipt. Morpheus’s and Ruya’s fees are governed by their respective Partner Documents. We do not charge you for Ruya’s banking services.

8.2 We may pay part or, in some cases, all, of Morpheus's fee for you from time to time as a promotion, so the rate you see may be better than Morpheus's standard rate. We may change or withdraw from a promotion in accordance with its disclosed terms, without affecting transactions already confirmed at an agreed rate. If a fee change or the withdrawal of a promotion materially affects your Standing Instruction, we will ask you to confirm it again before applying the change to further automatic conversions. If you do not confirm, automatic conversions under that Standing Instruction will be paused.

8.3 You are responsible for determining and meeting your applicable tax obligations arising from use of the AED Services. We and the Partners may collect and report tax information and deduct or withhold taxes where required by applicable law.

9. Risks

9.1 Virtual assets, including stablecoins, may lose their value in full or in part and are subject to extreme volatility. You can lose all of the money or value you convert. Virtual assets do not benefit from any form of financial protection, and transfers of them are often irreversible.

9.2 Nothing in the app is a recommendation or a suitability assessment. Decide for yourself and take independent advice if you want it. Morpheus's risk disclosures, which you accept separately, explain stablecoin, pricing, network and wallet risks in detail.

9.3 AED in your AED Account is held by Ruya. The treatment of AED and stablecoins received by Morpheus for conversion is governed by the Morpheus Documents. We do not hold or take custody of those funds or assets. A Partner may screen, delay, decline, restrict or report a transaction and request further information or documents in accordance with its Partner Documents and applicable law. We may not be told why and cannot override the Partner’s decision. Changes in applicable laws, sanctions or Partner permissions may result in a feature, asset or network being restricted or withdrawn. We will provide notice where legally permitted and reasonably practicable, but urgent action may be taken without prior notice.

9.4 By accepting this Addendum, giving a Standing Instruction or confirming a transaction, you confirm that you have read this Section 9 and accept these risks. This acknowledgement does not exclude or limit any liability or right that cannot lawfully be excluded or limited.

10. Your Instructions and Records

10.1 We and the Partners may rely on an instruction given through your Plasma One login and any Partner controls, including instructions transmitted under your Standing Instruction. Keep your credentials private. Review every Transaction Confirmation and every Standing Instruction setting before you confirm; we are not required to spot an error that was visible on the screen.

10.2 If you suspect unauthorised access, a compromised Wallet or a wrong instruction, secure your account and Wallet, ask us to end your Standing Instruction if needed, and contact us and the relevant Partner at once. Reporting an issue does not guarantee that an instruction can be stopped or a completed transaction reversed. We may decline to transmit an instruction where authentication fails, information is missing, a limit is exceeded, we see a security or compliance concern, a Partner is unavailable or the feature is suspended. We will notify you where legally permitted and reasonably practicable.

10.3 We make available this Addendum, the Partner Documents we present, Transaction Confirmations, receipts and notices electronically, and retain records of your acceptances and instructions in accordance with our Privacy Policy and applicable law. Check receipts and statements promptly and tell us if something looks wrong. The procedures and applicable time limits for disputing a banking transaction or conversion are set out in the relevant Partner Documents, subject to applicable law.

11. If Something Goes Wrong and Complaints

11.1 Failed or delayed transactions. A transaction may fail or be delayed at different stages, including before funds are transferred, after AED has left your account, after conversion but before delivery, or, for an Off-Ramp, after you have sent the stablecoin or before an onward payment arrives. The relevant Partner handles completion, cancellation, correction or return under its Partner Documents and applicable law. We display the status information provided to us and assist you in contacting the relevant Partner, but we cannot require a particular outcome or advance money. The destination, timing and amount of any return are governed by the applicable Partner Documents and law. Depending on the circumstances, the amount returned may be affected by conversion rates, applicable fees or network costs.

11.2 Complaints about the app. For complaints about the app, what it shows or how an instruction was transmitted, contact us in the app or at support@plasma.org. We handle complaints about the services we provide. Where a complaint also concerns a Partner’s services, we will help direct it to the relevant Partner and cooperate as appropriate. We cannot decide a complaint about a Partner’s services or offer a remedy on a Partner’s behalf.

11.3 Complaints about your AED Account. Complaints concerning Ruya’s banking and payment services should be submitted to Ruya’s complaints unit using the contacts in the Ruya Documents. If you contact us, we will help direct your complaint to Ruya. Ruya handles complaints under its own process and applicable regulatory requirements. The Ruya Documents explain how to escalate a complaint.

11.4 Complaints about a conversion. These go to Morpheus under the Morpheus Documents, which explain Morpheus's complaint process and escalation routes. If you submit a conversion complaint to us, we will help direct it to Morpheus where possible.

11.5 You may contact us if you are unsure which party is responsible for an issue, and we will help identify the appropriate complaints channel. Nothing in this Addendum limits your right to raise a complaint with a Partner or a relevant UAE regulatory authority, subject to the applicable procedures and eligibility requirements.

12. Closing, Changes and Legal

12.1 Suspension and closure. We may suspend an AED Service as the Terms allow, and the Partners may act under their own Partner Documents. Our arrangement with a Partner may be suspended or end. If this affects your AED Services, we will notify you where legally permitted and reasonably practicable. Continued access to your AED Account through Ruya, and the treatment of any funds or assets held by Morpheus, will be governed by the relevant Partner Documents and applicable law. Closing your Plasma One account does not automatically close your AED Account or your Morpheus relationship and closing either of those may make the AED Services unavailable. To close your AED Account or end your relationship with Morpheus, follow the relevant Partner’s closure procedure in its Partner Documents.

When your Plasma One account is closed or the automatic-conversion feature is withdrawn, we will stop transmitting new instructions under your Standing Instruction. Instructions already accepted may still be completed in accordance with the applicable cancellation cut-off and Partner Documents. Any return of funds or assets will be handled by the relevant Partner under its Partner Documents and applicable law. We do not have authority to move your funds or assets independently of your valid instructions.

12.2 Changes. We may change this Addendum as the Terms allow, with the notice the Terms require or longer where the law requires. A material change affecting an active Standing Instruction or the Off-Ramp needs your reacceptance. We may require you to accept an updated Partner Document before transmitting further instructions, and we may remove a feature if a Partner stops providing it, without taking on the Partner's obligations.

12.3 Liability. The disclaimers, releases, indemnities and limits of liability in the Terms apply to the AED Services, subject to this Section 12.3 and applicable law. We are responsible for our interface, display and transmission services. We are not responsible for services provided independently by Ruya, Morpheus, a stablecoin issuer, a blockchain operator or any other third party, except where the law makes us responsible. This does not exclude our responsibility for our own acts or omissions in providing the AED Services. Notwithstanding anything in the Terms or this Addendum, no exclusion or limitation of liability applies to our fraud, gross negligence or wilful misconduct, or to any other liability that cannot lawfully be excluded or limited. Nothing in the Terms or this Addendum restricts your mandatory consumer rights.

12.4 Language, law and disputes. This Addendum is in English. An Arabic version is available on request. The governing law and dispute resolution provisions of the Terms, including the arbitration agreement, apply to any dispute with us. A dispute with a Partner is governed by its Partner Documents.

12.5 Acceptance. You accept this Addendum electronically by taking the affirmative acceptance step presented in the app. Your tap or click and our acceptance record provide evidence of your agreement and have the legal effect permitted by applicable law. You confirm that you have read this Addendum, including Section 9, and have had the opportunity to save a copy and seek independent advice. Acceptance of this Addendum does not itself constitute acceptance of the Partner Documents, a Standing Instruction or any separate data-sharing consent.

BY ACCEPTING THIS ADDENDUM IN THE APP, YOU CONFIRM THAT YOU HAVE READ AND AGREE TO THIS ADDENDUM AND THE TERMS, INCLUDING THE RISK DISCLOSURES IN SECTION 9 AND, SUBJECT TO SECTION 12.4, THE DISPUTE RESOLUTION PROVISIONS IN THE TERMS.